Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Strong fit if you have supervised contact-center teams, can run metrics-driven coaching, and are open to on-site work in Concord for a large multi-client services provider.
As a Call Center Supervisor at Conduent in Concord, you would typically lead a floor of agents handling client or citizen contacts on Conduent-run service programs. Expect shift huddles, queue and quality checks, coaching on scripts and systems, escalations, and reporting against SLAs for business or government accounts.
Prioritize team leadership in high-volume contact centers, workforce and quality metrics, de-escalation coaching, and comfort with multi-client BPO tooling. No specific cert path is provided for this listing.
No. The listing flags remote as off; expect on-site work in Concord, Merrimack County, New Hampshire.
It provides business-process and digital platforms for enterprises and governments, spun out of Xerox in 2017.
No cert family or resources were supplied for this posting.
Website: conduent.com
Conduent Inc. is an American business services provider company headquartered in Florham Park, New Jersey. It was formed in 2017 as a divestiture from Xerox. The company offers digital platforms for businesses and governments. As of 2026, it has over 54,000 employees working across 24 countries.
Public cache only — not an employee review.
CALL CENTER SUPERVISOR — Conduent, Concord, Merrimack County About the Role We are seeking an experienced, hands-on Call Center Supervisor to lead a team in a fast-paced customer service environment. This role is responsible for driving operational performance, coaching team members, ensuring service quality, and maintaining compliance with program requirements. Day-to-Day Responsibilities Drive operational performance by setting goals and monitoring progress Coach and mentor team members to improve customer service skills and productivity Ensure high standards of service quality are maintained at all times Maintain compliance with program requirements, policies, and procedures Oversee daily operations, manage schedules, and resolve issues as they arise Analyze performance data to identify areas for improvement and implement changes accordingly Skills & Qualifications Proven experience in a supervisory role within a call center environment Strong leadership and coaching skills Excellent communication and interpersonal skills Ability to handle multiple tasks simultaneously in a fast-paced environment Familiarity with customer service best practices and quality assurance procedures Proficient in Microsoft Office Suite, CRM systems, and other relevant software tools Experience with performance management and team building Compliance with regulatory requirements related to customer service and data privacy Why Join Conduent Join a company that values its employees and provides opportunities for growth and development. As part of the Conduent team, you will have access to comprehensive training programs, competitive compensation packages, and a supportive work environment. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Your journey with Conduent begins here!
Generated for personal interview prep · 2026-08-14 UTC · getajob.ai