Call Center Supervisor

CALL CENTER SUPERVISOR — Conduent, Concord, New Hampshire

About the Role

We are seeking an experienced, hands-on Call Center Supervisor to lead a team in a fast-paced customer service environment. This role is responsible for driving operational performance, coaching team members, ensuring service quality, and maintaining compliance with program requirements.

Day-to-Day Responsibilities

• Drive operational performance by setting goals and monitoring progress
• Coach and mentor team members to improve customer service skills and productivity
• Ensure high standards of service quality are maintained at all times
• Maintain compliance with program requirements, policies, and procedures
• Oversee daily operations, manage schedules, and resolve issues as they arise
• Analyze performance data to identify areas for improvement and implement changes accordingly

Skills & Qualifications

• Proven experience in a supervisory role within a call center environment
• Strong leadership and coaching skills
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Familiarity with customer service best practices and quality assurance procedures
• Proficient in Microsoft Office Suite, CRM systems, and other relevant software tools
• Experience with performance management and team building
• Compliance with regulatory requirements related to customer service and data privacy

Why Join Conduent

Join a company that values its employees and provides opportunities for growth and development. As part of the Conduent team, you will have access to comprehensive training programs, competitive compensation packages, and a supportive work environment.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Your journey with Conduent begins here!