Team Lead: Customer Success

Roomraccoon is hiring a Team Lead: Customer Success in Lisbon for a full-time opportunity to guide customer-focused initiatives and support team excellence right in the city. This role suits professionals seeking Team Lead: Customer Success jobs in Lisbon who want to make a tangible difference in client relationships while developing talent.

Role Overview

The Team Lead: Customer Success at Roomraccoon in Lisbon oversees a group dedicated to delivering exceptional post-sales experiences and ensuring clients achieve their goals through ongoing engagement. You will set the direction for customer success activities, promote a culture of accountability and growth, and align team efforts with broader organisational targets. Day to day this means balancing strategic oversight with hands-on involvement so that every interaction strengthens loyalty and drives measurable results. Working from Lisbon, the Team Lead: Customer Success contributes to a coordinated in-office setting where collaboration across functions is essential for transparent, high-quality support. Success in this position relies on clear vision, consistent coaching, and a genuine commitment to the customer journey from first partnership to long-term advocacy.

Responsibilities

• Direct and coach a customer success team to meet retention, satisfaction and expansion targets through regular guidance and constructive feedback
• Coordinate onboarding programmes and structured account management activities that help new and existing customers realise value quickly
• Review key performance indicators such as health scores, response times and feedback trends, then introduce process refinements that raise team standards
• Partner with sales, product and support colleagues in Lisbon to surface customer insights and resolve multi-team challenges efficiently
• Create, document and update practical customer success standards, playbooks and training materials that keep the entire group aligned
• Step in on complex or escalated customer matters, applying calm problem-solving to turn potential issues into positive outcomes
• Lead performance conversations, identify skill gaps and arrange development opportunities so each team member can advance
• Foster an open, results-oriented atmosphere that encourages knowledge sharing and continuous improvement among customer success professionals

Skills & Qualifications

• Solid background in customer success, account management or a related client-facing field, including prior experience leading or mentoring others
• Demonstrated leadership strengths that enable you to motivate, organise and develop a high-achieving Team Lead: Customer Success group in Lisbon
• Outstanding written and verbal communication skills for building trust with customers and presenting clear updates to stakeholders
• Comfort with data analysis tools and the ability to translate metrics into actionable plans that improve retention and satisfaction
• Proven capacity to prioritise competing demands, remain composed under pressure and deliver reliable results in a collaborative office environment
• Strong organisational habits and attention to detail that support consistent execution of customer success strategies near Lisbon
• A proactive, customer-first mindset paired with genuine enthusiasm for coaching colleagues and elevating service quality

About Roomraccoon

Roomraccoon is hiring for this role and offers a supportive team environment.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.