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Be ready to walk through how you led a CS pod: goals, rituals, and a turnaround on a at-risk account. Expect scenarios on escalation ownership, hiring or feedback, and partnering with sales/product. Prepare concrete metrics you moved and how you balanced customer advocacy with capacity.
Strong fit if you have coached CSMs or senior IC account ownership and want an on-the-ground Team Lead: Customer Success seat with Roomraccoon in Lisbon. Thin public data on company culture and pay—validate scope, team size, and hybrid expectations in process.
As Team Lead: Customer Success at Roomraccoon in Lisbon, a typical day centers on coaching CSMs, unblocking key accounts, and keeping retention and onboarding goals on track. Mornings often cover pipeline health, escalations, and 1:1s; afternoons go to customer reviews, handoffs with sales/product, and process improvements. You set priorities for the team, model difficult conversations, and report outcomes to leadership.
Prioritize coaching, stakeholder management, and customer-health metrics (retention, expansion risk, onboarding quality). Strengthen product fluency, clear written updates, and prioritization under load. No cert list or costs are provided for this listing—focus on demonstrated leadership and CS outcomes over credentials.
No. The listing places it in Lisbon with remote set to off, so plan for local presence.
Team Lead: Customer Success points to leading CSMs and customer outcomes, not only handling a personal book of accounts.
Ask about team size, success metrics, and how much of the week is coaching versus hands-on accounts.
Website: roomraccoon.com
Public cache only — not an employee review.
Roomraccoon is hiring a Team Lead: Customer Success in Lisbon for a full-time opportunity to guide customer-focused initiatives and support team excellence right in the city. This role suits professionals seeking Team Lead: Customer Success jobs in Lisbon who want to make a tangible difference in client relationships while developing talent. Role Overview The Team Lead: Customer Success at Roomraccoon in Lisbon oversees a group dedicated to delivering exceptional post-sales experiences and ensuring clients achieve their goals through ongoing engagement. You will set the direction for customer success activities, promote a culture of accountability and growth, and align team efforts with broader organisational targets. Day to day this means balancing strategic oversight with hands-on involvement so that every interaction strengthens loyalty and drives measurable results. Working from Lisbon, the Team Lead: Customer Success contributes to a coordinated in-office setting where collaboration across functions is essential for transparent, high-quality support. Success in this position relies on clear vision, consistent coaching, and a genuine commitment to the customer journey from first partnership to long-term advocacy. Responsibilities Direct and coach a customer success team to meet retention, satisfaction and expansion targets through regular guidance and constructive feedback Coordinate onboarding programmes and structured account management activities that help new and existing customers realise value quickly Review key performance indicators such as health scores, response times and feedback trends, then introduce process refinements that raise team standards Partner with sales, product and support colleagues in Lisbon to surface customer insights and resolve multi-team challenges efficiently Create, document and update practical customer success standards, playbooks and training materials that keep the entire group aligned Step in on complex or escalated customer matters, applying calm problem-solving to turn potential issues into positive outcomes Lead performance conversations, identify skill gaps and arrange development opportunities so each team member can advance Foster an open, results-oriented atmosphere that encourages knowledge sharing and continuous improvement among customer success professionals Skills & Qualifications Solid background in customer success, account management or a related client-facing field, including prior experience leading or mentoring others Demonstrated leadership strengths that enable you to motivate, organise and…
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