Team Leader, Georgian Mall

Sajenaturalwellnessretail is hiring a full-time Team Leader, Georgian Mall for its store in Barrie, Ontario, Canada. This retail leadership role centres on creating exceptional store experiences, coaching teammates, and helping shoppers discover plant-based wellness products day after day.

About This Position

Reporting to the Store Manager, the Team Leader, Georgian Mall brings our mission to life on the sales floor at Georgian Mall in Barrie. You will deliver a consistently strong customer journey through live product demonstrations, clear education, and tailored recommendations while helping build an inclusive, positive culture for every colleague. The position is full time and requires active partnership with the broader store team to achieve commercial and experiential goals.

Key Responsibilities

• Form genuine connections with shoppers and deliver outstanding service that follows our established retail sales standards, including hands-on product demonstrations both inside and outside the store.
• Educate customers on plant-based wellness solutions so that healthy living feels simple, accessible, and welcoming, and present confident multi-product recommendations that support lasting routines and grow basket size.
• Take clear accountability for commercial results—revenue, comparable growth, average transaction value, items per transaction, traffic, conversion, and loyalty-programme expansion—while keeping visual presentation standards high and acting on merchandising opportunities.
• Equip teammates with the product knowledge needed for purposeful recommendations and complete visual merchandising, operational, and development tasks assigned by the Store Manager.
• Lead through coaching, collaboration, and daily modelling of core values to foster belonging, inclusion, and inspired performance across the team.
• Advance store growth through proactive, innovative community outreach.

Who We're Looking For

• Comfortable working in a scented environment and enthusiastic about interactive, personalised engagement that includes applying products during live demos on yourself and on customers.
• Strong communicator who builds rapport through empathy, active listening, and authentic relationship skills.
• Skilled at product sales and in-depth knowledge sharing, with the ability to craft strategic multi-item suggestions that raise both satisfaction and sales performance.
• Competitive yet team-oriented, with a proven record of hitting key performance indicators and elevating group results by coaching and leading by example.
• Flexible availability that covers mornings, evenings, weekends, and holidays as business needs require, plus confirmed presence each year from 15 November through 15 January.
• High school diploma and a genuine interest in personal wellness and the restorative power of plants.

About the Company

Sajenaturalwellnessretail is a purpose-driven, people-first organization that draws on the restorative qualities of plants so people can meet everyday needs naturally. Collaboration, innovation, and an entrepreneurial mindset thrive as we expand across stores, support offices, and distribution centres. For the Team Leader, Georgian Mall role the average base hourly rate ranges from $18.50 to $20.00 CAD, varying by market, knowledge, skills, experience, and internal equity. Additional offerings include comprehensive health, vision, and dental coverage, paid sick days, a generous product discount, structured onboarding, a 24/7 employee assistance program for you and your family, and paid time off. We provide equal employment opportunity, value diverse perspectives, and offer reasonable accommodations throughout recruitment and employment. Every application is reviewed by a human team member; AI is not used in our screening process.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.