System Navigator I

Rock is hiring a full-time System Navigator I in Halton Region, ON for candidates who want to help people find their way through complex service systems. In this entry-level role you will connect individuals with the information, referrals, and supports they need while working on site with a collaborative team.

The Opportunity

As a System Navigator I at Rock in Halton Region, ON, you will serve as a knowledgeable first point of contact for people seeking community, health, and social supports. This full-time position lets you build practical navigation skills, strengthen partnerships across local networks, and make day-to-day progress for clients who need clear paths forward. You will work on site in Halton Region, ON, gaining experience that prepares you for broader coordination and client-support work while contributing to a positive team culture.

What You'll Do

• Meet with people to understand their situations, goals, and barriers to accessing services
• Explain available programs, eligibility, and practical next steps in clear language
• Make timely referrals and coordinate introductions to partner agencies and internal colleagues
• Track cases through accurate notes, follow-ups, and shared documentation
• Check in with clients and service partners to confirm connections and address gaps
• Identify common navigation obstacles and share constructive feedback with the team
• Uphold privacy, professional boundaries, and respectful engagement in every interaction

What We're Looking For

• Diploma or degree in social services, community support, human services, or a closely related field
• Clear written and verbal communication skills suited to diverse audiences
• Strong organization, prioritization, and attention to detail when managing multiple contacts
• Empathy, patience, and sound judgment when supporting people in complex or stressful situations
• Willingness to learn local resource networks and apply that knowledge quickly
• Ability to work both independently and as part of a coordinated team
• Commitment to confidentiality and ethical standards of practice

About Rock

Rock is hiring for this System Navigator I role in Halton Region, ON and offers a supportive team environment.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.