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Website: rock.com
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Rock is hiring a full-time System Navigator I in Halton Region, ON for candidates who want to help people find their way through complex service systems. In this entry-level role you will connect individuals with the information, referrals, and supports they need while working on site with a collaborative team. The Opportunity As a System Navigator I at Rock in Halton Region, ON, you will serve as a knowledgeable first point of contact for people seeking community, health, and social supports. This full-time position lets you build practical navigation skills, strengthen partnerships across local networks, and make day-to-day progress for clients who need clear paths forward. You will work on site in Halton Region, ON, gaining experience that prepares you for broader coordination and client-support work while contributing to a positive team culture. What You'll Do Meet with people to understand their situations, goals, and barriers to accessing services Explain available programs, eligibility, and practical next steps in clear language Make timely referrals and coordinate introductions to partner agencies and internal colleagues Track cases through accurate notes, follow-ups, and shared documentation Check in with clients and service partners to confirm connections and address gaps Identify common navigation obstacles and share constructive feedback with the team Uphold privacy, professional boundaries, and respectful engagement in every interaction What We're Looking For Diploma or degree in social services, community support, human services, or a closely related field Clear written and verbal communication skills suited to diverse audiences Strong organization, prioritization, and attention to detail when managing multiple contacts Empathy, patience, and sound judgment when supporting people in complex or stressful situations Willingness to learn local resource networks and apply that knowledge quickly Ability to work both independently and as part of a coordinated team Commitment to confidentiality and ethical standards of practice About Rock Rock is hiring for this System Navigator I role in Halton Region, ON and offers a supportive team environment. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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