Client Support Manager

Spgi seeks a Client Support Manager for 2 locations to lead client-facing support efforts in this full-time position and elevate service quality across key accounts.

About This Position

This Client Support Manager opportunity at Spgi places you at the center of client success initiatives in 2 locations. You will oversee day-to-day support delivery, foster strong stakeholder relationships, and ensure seamless resolution of inquiries while aligning team priorities with broader organizational goals. Candidates exploring Client Support Manager jobs in 2 locations or Spgi careers will find a structured full-time environment focused on operational excellence and continuous improvement in service standards.

Core Duties

• Direct the activities of support personnel to resolve client issues promptly and maintain high satisfaction scores
• Monitor performance metrics, identify process bottlenecks, and implement refinements that enhance response times and accuracy
• Handle escalated cases personally, collaborating across departments to deliver definitive solutions
• Develop and deliver training materials that equip team members with updated product knowledge and effective communication techniques
• Compile regular reports on support volume, trends, and outcomes to inform leadership decisions
• Cultivate long-term client partnerships through proactive outreach and feedback collection

Qualifications

• Proven background managing client support or account service functions, ideally in a leadership capacity
• Strong interpersonal and verbal skills for guiding teams and interacting with diverse client representatives
• Demonstrated ability to analyze support data and convert insights into actionable process enhancements
• Familiarity with CRM platforms and ticket-tracking systems commonly used in service environments
• Solid organizational capacity to balance competing priorities and meet service-level commitments
• Relevant experience or education supporting successful outcomes in client-focused management roles

About Spgi

Spgi is hiring for this role and offers a supportive team environment.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.