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Website: spglobal.com/en
S&P Global Inc. is an American publicly traded corporation headquartered in Manhattan, New York. Its primary areas of business are financial information, analytics, and energy and commodities intelligence. It is the parent company of S&P Global Ratings, S&P Global Energy, S&P Global Market Intelligence, S&P Global Mobility, and the Indian credit rating agency CRISIL. It is also the majority owner of the S&P Dow Jones Indices joint venture. "S&P" is a shortening of "Standard and Poor's".
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Spgi seeks a Client Support Manager for 2 Locations to lead client-facing support efforts in this full-time position and elevate service quality across key accounts. About This Position This Client Support Manager opportunity at Spgi places you at the center of client success initiatives in 2 Locations. You will oversee day-to-day support delivery, foster strong stakeholder relationships, and ensure seamless resolution of inquiries while aligning team priorities with broader organizational goals. Candidates exploring Client Support Manager jobs in 2 Locations or Spgi careers will find a structured full-time environment focused on operational excellence and continuous improvement in service standards. Core Duties Direct the activities of support personnel to resolve client issues promptly and maintain high satisfaction scores Monitor performance metrics, identify process bottlenecks, and implement refinements that enhance response times and accuracy Handle escalated cases personally, collaborating across departments to deliver definitive solutions Develop and deliver training materials that equip team members with updated product knowledge and effective communication techniques Compile regular reports on support volume, trends, and outcomes to inform leadership decisions Cultivate long-term client partnerships through proactive outreach and feedback collection Qualifications Proven background managing client support or account service functions, ideally in a leadership capacity Strong interpersonal and verbal skills for guiding teams and interacting with diverse client representatives Demonstrated ability to analyze support data and convert insights into actionable process enhancements Familiarity with CRM platforms and ticket-tracking systems commonly used in service environments Solid organizational capacity to balance competing priorities and meet service-level commitments Relevant experience or education supporting successful outcomes in client-focused management roles About Spgi Spgi is hiring for this role and offers a supportive team environment. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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