Guest Service Agent

Hriproperties invites applications for a full-time Guest Service Agent role based at Sheraton Houston Brookhollow. This Guest Service Agent opportunity near Sheraton Houston Brookhollow suits professionals eager to deliver outstanding front-line support in a busy property setting.

About This Position

As the Guest Service Agent at Sheraton Houston Brookhollow, you will serve as the primary point of contact for arriving and departing guests, ensuring smooth daily operations at the front desk. The full-time Guest Service Agent position involves creating welcoming first impressions and coordinating essential hotel functions that keep visits seamless and memorable. Candidates searching for Guest Service Agent jobs in Sheraton Houston Brookhollow or exploring Hriproperties careers will find this role emphasizes reliability, attentiveness, and clear communication throughout every shift.

Key Responsibilities

• Greet arriving guests warmly and manage efficient check-in and checkout procedures while verifying reservation details and payment information.
• Address guest questions about property amenities, local attractions, and available services to enhance their overall stay.
• Handle telephone inquiries, process reservation requests, and accurately update guest profiles in the property management system.
• Resolve routine guest concerns promptly and escalate complex issues to supervisors according to established protocols.
• Maintain a clean, organized front desk area and complete end-of-shift reports that document key activities and pending items.
• Coordinate with housekeeping, maintenance, and other departments to fulfill special guest requests without delay.

Skills & Qualifications

• Proven customer service aptitude with the ability to remain calm and professional under pressure.
• Strong verbal and written communication skills suited to interacting with diverse guests and team members.
• Comfort using basic computer systems, reservation software, and telephone equipment to process transactions quickly.
• Solid problem-solving abilities paired with attention to detail when handling cash, cards, and sensitive guest data.
• Flexibility to work varied shifts as needed while consistently demonstrating a guest-first attitude.
• Prior front desk or hospitality experience is helpful yet not required for motivated applicants ready to learn standard Guest Service Agent duties.

About the Company

Hriproperties is hiring for this role and offers a supportive team environment where Guest Service Agent professionals can grow their skills while contributing to daily success at Sheraton Houston Brookhollow.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.