Retail Customer Service Team Member

Join Michaels as a full-time Retail Customer Service Team Member at our Durham location on Renaissance Parkway. We're looking for a customer-focused team member who delivers exceptional service while keeping our store running smoothly.

What This Role Involves

As a Retail Customer Service Team Member at Michaels, you'll be the friendly face our customers meet in-store. You'll help guests find what they need, answer questions about our art and craft supplies, and create a welcoming shopping environment. This is a hands-on, fast-paced role where you'll support store operations and contribute to a positive team dynamic every shift.

What You'll Do

• Greet customers warmly and assist them in locating products throughout the store
• Answer questions about Michaels' art, craft, and home décor offerings
• Process transactions at the register with accuracy and efficiency
• Help maintain store organization, displays, and cleanliness standards
• Support inventory management and restocking tasks
• Work collaboratively with team members to ensure smooth daily operations
• Address customer concerns and resolve issues with a service-first attitude

Qualifications

• Strong communication skills and a genuine passion for helping customers
• Ability to work in a retail environment and adapt to changing priorities
• Basic math skills and comfort with point-of-sale systems
• Reliability and willingness to take ownership of your work
• Team player mindset with a positive attitude
• Availability to work a flexible schedule including weekends and holidays as needed

Working at Michaels

Michaels is America's largest provider of arts, crafts, and home décor supplies. Our stores bring creative possibilities to life for customers of all skill levels. Working here means joining a community of people passionate about creativity and helping others express theirs. We value every team member and their contribution to our store's success.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.