Senior Engagement Manager, AI Solutions Delivery

Workday is hiring a Senior Engagement Manager, AI Solutions Delivery to join our team across 64 locations. This full-time position offers the opportunity to drive customer success and lead the delivery of innovative artificial intelligence solutions that transform how enterprises operate.

About This Position

As a Senior Engagement Manager for AI Solutions Delivery at Workday, you'll play a pivotal role in ensuring our clients achieve their strategic objectives through the deployment and optimization of cutting-edge AI capabilities. You'll bridge the gap between customer needs and our technical teams, cultivating lasting partnerships while guiding organizations through digital transformation initiatives powered by artificial intelligence.

Responsibilities

• Lead customer engagement strategies to ensure successful adoption and value realization from AI-driven solutions
• Manage complex, multi-stakeholder relationships across client organizations at executive and operational levels
• Oversee solution delivery timelines, milestones, and quality standards to meet customer expectations
• Collaborate with technical, product, and support teams to design and implement tailored AI solutions
• Conduct business reviews and impact assessments to demonstrate ROI and identify expansion opportunities
• Identify and mitigate delivery risks, ensuring successful project outcomes and customer satisfaction
• Serve as the primary point of escalation for customer concerns and strategic initiatives

What We're Looking For

• 7+ years of experience in customer success, account management, or solutions delivery roles
• Demonstrated expertise managing enterprise software implementations or complex, technology-driven projects
• Strong understanding of artificial intelligence concepts and their business applications
• Exceptional communication and presentation skills with ability to influence at all organizational levels
• Proven track record building and maintaining strategic customer relationships
• Project management capabilities with experience leading cross-functional teams
• Bachelor's degree in business, technology, computer science, or related field (or equivalent professional experience)
• Willingness to travel as needed to support customer engagements

About the Company

Workday is a leading provider of cloud-based enterprise resource planning and human capital management solutions. Our mission centers on delivering innovative software that helps organizations adapt, thrive, and succeed. By joining our team, you'll help enterprises harness the transformative power of artificial intelligence to drive meaningful business outcomes.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.