Associate Manager – International Operations

Uber Freight is seeking an Associate Manager for International Operations to lead our Frisco, TX location's transportation operations team. In this full-time position, you will drive strategic customer partnerships and operational excellence across our global freight network.

About the Role

You will oversee all facets of international shipping operations for assigned accounts while managing a dedicated team. This role combines strategic relationship building with hands-on operational leadership. You will be accountable for budget performance, team development, and implementing systems that ensure compliance and efficiency across multi-modal export and import shipments. As a key account executive, you will maintain regular customer engagement and serve as the primary operational partner for growing our international transportation capabilities.

Responsibilities

• Lead and supervise the operations team, setting clear performance goals, holding staff accountable for results, and investing in employee growth and development
• Own financial accountability including P&L analysis, budget forecasting, and quarterly business performance reviews with key customers
• Manage complex international shipment workflows including regulatory compliance for imports and exports, bill of lading documentation, commercial invoicing, and certificate of origin processing
• Execute customer onboarding for international services, configuring systems, establishing operational metrics, and guiding clients through implementation and user acceptance testing
• Coordinate offshore team operations using follow-the-sun management to maintain continuous service coverage
• Build and refine standard operating procedures, implementing process improvements across all customer operations
• Identify operational risks early, communicate proactively with customers about challenges, and execute solutions that improve service delivery
• Expand business growth by marketing additional freight lanes, transportation modes, and identifying new customer opportunities

What We're Looking For

• High school diploma or GED minimum
• 3–5 years of experience in transportation, logistics, or related operations
• Willingness to travel 25% of the time for customer meetings and operations oversight
• Bachelor's degree in business, supply chain, or logistics preferred, or 5+ years of direct transportation experience
• 2+ years supervising teams in international ocean or air freight operations
• Proficiency with transportation management systems, preferably CargoWise
• Solid understanding of U.S. import/export regulations and international shipping documentation
• Working knowledge of hazardous materials and specialized transportation services
• Intermediate proficiency in Microsoft Office or Google Workspace applications

Why Join Uber Freight

Uber Freight is transforming how companies manage their supply chains. We partner with 1 in 3 Fortune 500 companies and oversee over $17 billion in annual freight shipments using real-time data intelligence to solve logistics challenges. As an Associate Manager in our Frisco operations, you'll work with cutting-edge technology while helping customers deliver reliably and cost-effectively. We offer competitive compensation, performance incentives, equity participation, comprehensive health and wellness coverage including medical, dental, and vision benefits, 401(k) matching, parental leave, disability coverage, and life insurance for full-time employees working 30+ hours weekly.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.