- Company: Get A Job.ai
- Location: Berlin
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential insurance technology client in Berlin seeking a Customer Care & Claims Agent to serve their Netherlands market. This is a hybrid role where you'll be the primary contact for Dutch-speaking customers and partners, handling inquiries, managing claims, and ensuring smooth service delivery through proactive case management.
Responsibilities
- Serve as first point of contact for customers and partners in the Netherlands via phone and email
- Log all interactions accurately and resolve issues on first contact whenever possible
- Independently manage new claims cases from intake through resolution, maintaining proactive oversight
- Meet service level agreements through disciplined, self-directed work practices
- Communicate decisions clearly to customers and partners, ensuring transparency in all outcomes
- Maintain and actively use CRM systems and internal contract management tools
- Collaborate with operations teams to continuously improve processes for customers, partners, and internal stakeholders
What We're Looking For
- Native-level Dutch fluency required; fluent English essential; German is a plus
- Proven experience in customer service, customer care, or service center environments
- Insurance industry background strongly preferred
- Excellent communication skills across phone, email, and chat channels
- Customer-focused approach with strong decision-making ability and assertiveness
- Friendly, personable demeanor with genuine enjoyment of customer interaction
- Bonus qualifications: B2B experience, technical aptitude, familiarity with AI productivity tools
If your background differs but you believe you're the right fit, we encourage you to apply and tell us why.
How We Work With You
When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening. If there's a strong match, we'll submit your candidacy to our client for consideration. Please do not contact the employer directly—all communication flows through our recruiting process to ensure the best experience for everyone involved.
Pay
Compensation details will be discussed during the screening process based on experience and qualifications.
Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes candidates from all backgrounds to apply.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Terms used in this posting
- hybrid
- A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.
Explore Get A Job.ai online
Working in Berlin, Deutschland
Weather right now in Berlin, Deutschland: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Berlin is the capital of Germany as well as its largest city by both area and population. With 3.7 million inhabitants, it has the highest population within its city limits of any city in the European Union. The city is also one of the states of Germany, being the third-smallest state in the country by area. Berlin is surrounded by the state of Brandenburg, bordering Brandenburg's capital Potsdam to the southwest. The urban area of Berlin has a population of over 5 million, making it the most populous in Germany. The Berlin-Brandenburg capital region has around 6 million inhabitants and is Ger
Note: Germany observes a public holiday on Oct 3 — German Unity Day.
🇩🇪 Relocation safety for Germany: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Germany: 3.7% — via World Bank
Wage growth in Germany (year over year): 2.9% — via Eurostat
GDP per capita in Germany: $60,496 — via World Bank
Consumer price inflation in Germany: 2.2% (annual) — via World Bank
Real GDP growth in Germany: 0.2% (annual) — via World Bank
Statutory minimum wage in Germany: €2,343/month — via Eurostat
Cost of living in Germany: 9.1% above the EU average — via Eurostat
Job vacancy rate in Germany: 2.8% — via Eurostat
Average hours worked per year in Germany: 1,332 — via OECD
Nearby green space: 10 parks within 1.5km — closest is Lustgarten (306m). via OpenStreetMap
Nearest public transit: Staatsoper (bus stop, 55m). via OpenStreetMap
- Elevation 36m (118 ft)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Care & Claims Agent Netherlands (m/f/d)
- Employer Get A Job.ai
- Location Berlin
- Type Part Time
- Pay (from listing) Pay not listed
- Posted September 20, 2026
- Apply by October 20, 2026
- Country Germany
- Overview Full job description on this page (327 words)
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