Sr. Technical Account Manager

About This Opportunity

We are representing a confidential automation platform company in their search for a Senior Technical Account Manager to support Enterprise customers across the Americas. This is a fully remote role requiring Pacific Time (PST) working hours, open to candidates in the USA, Canada, and Latin America.

In this role, you'll serve as a senior technical partner to builders, technical leaders, and executives at enterprise organizations. You'll help them solve important business problems through well-designed automations, working directly with a portfolio of customers who receive dedicated technical account management hours for architecture design, hands-on implementation, technical enablement, and proactive planning.

You'll join a growing team of four Senior TAMs reporting to a Senior Manager, working closely with Customer Success to drive adoption, retention, and expansion while representing customer needs to Product and Engineering teams.

Responsibilities

• Design, build, and improve customer automations tied to meaningful business outcomes, translating complex processes into practical workflow architectures
• Build alongside customer teams to move high-value use cases from concept to reliable production operation
• Review existing automations for reliability, efficiency, and maintainability; troubleshoot issues across APIs, authentication, data formats, and connected applications
• Develop technical account plans identifying valuable use cases, architectural recommendations, risks, and next steps for each customer
• Lead working sessions, architecture reviews, implementation discussions, and executive conversations with customer stakeholders
• Partner with Customer Success to connect technical priorities to adoption, value realization, retention, and growth initiatives
• Surface blockers, adoption gaps, and architectural risks early; take ownership of coordinating solutions across internal teams
• Provide technically grounded feedback to Product and Engineering teams, using evidence and patterns across your portfolio to advocate for improvements
• Coordinate complex escalations, maintain clear customer communication, and set appropriate expectations
• Guide customers in making sound AI implementation decisions, helping them understand differences between deterministic automation, AI-assisted workflows, and agentic systems
• Advise on practical considerations including accuracy, reliability, evaluation, fallback behavior, human oversight, security, and governance for AI-enabled automations

What We're Looking For

• 7+ years of experience in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or comparable customer-facing technical role
• Proven track record of measurably improving customer outcomes across an Enterprise portfolio (reducing churn risk, strengthening renewals, expanding adoption, creating upsell opportunities)
• Demonstrated experience building integrations, automations, or API-based solutions hands-on, not only recommending approaches
• Hands-on familiarity with automation and integration platforms
• Experience owning complex technical relationships with Enterprise customers and communicating effectively with both technical builders and executives
• Strong working knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic
• Ability to diagnose ambiguous, multi-system problems and design for production reliability, monitoring, recovery, and maintainability
• Strong customer judgment to balance immediate needs with technical feasibility, risk, scale, and long-term value
• Proven ability to operate autonomously in ambiguous environments, proactively identifying high-impact work and driving initiatives to completion across multiple teams
• Hands-on experience with AI tools (ChatGPT, Claude, Gemini, or similar) and practical understanding of AI-assisted workflows, agentic systems, evaluation, oversight, and governance
• Understanding of emerging AI integration patterns and how models, tools, data, and automation platforms work together

How We Work With You

Our talent team at Get A Job.ai partners with leading technology companies to connect exceptional candidates with confidential opportunities. When you apply through our platform, here's what happens:

• A recruiter from Get A Job.ai will review your application and conduct an initial screening conversation
• We'll prepare and submit qualified candidates to our client for consideration
• Throughout the process, we'll keep you informed of your status and next steps
• Please do not attempt to contact the client directly; all communication should flow through Get A Job.ai to ensure the best experience for everyone

Pay

Compensation details will be discussed during the screening process with Get A Job.ai.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and will work to provide reasonable accommodations throughout our process.