Senior Customer Engineer – Pre & Post Sales

Responsibilities

We are representing a confidential SaaS organization seeking a Senior Customer Engineer to own the complete technical lifecycle for strategic Enterprise accounts in London. You will partner with our client's sales and account teams through pre-sales, implementation, adoption, expansion, and escalation.

In this role, you will:

• Lead pre-sales technical engagements for new customer acquisition and product expansion, including tailored demos, requirements gathering, technical evaluations, and hands-on workshops
• Drive measurable improvements in customer health, retention, and expansion across your portfolio of strategic accounts
• Own complex implementations from planning through value realization, building customer-specific playbooks and guiding deployments with executive visibility
• Identify and expand adoption across underutilized features and new lines of business, diagnosing root causes when adoption stalls and connecting technical work to business outcomes
• Serve as an escalation point for complex technical challenges, resolving ambiguous problems with multiple variables and tradeoffs
• Build reusable frameworks, playbooks, and processes that elevate the broader Customer Engineering team's capabilities
• Assess account health and risks, establish trust with stakeholders, and independently lead complex customer interactions that move accounts forward

What We're Looking For

Must-have qualifications:

• 5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations
• Proven track record managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work
• Experience mentoring or coaching more junior technical team members
• Passion for building strong and impactful customer relationships

Nice-to-have qualifications:

• Experience with digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment
• Hands-on experience with mobile app development, including Swift, Android, or React Native
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation
• Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team

Location: This role is based in London and follows a hybrid schedule with three days per week in-office.

How We Work With You

When you apply through Get A Job.ai, our talent team will screen your application and conduct an initial conversation to understand your background and goals. If there's a strong match, we will submit your profile to our client for consideration. We ask that candidates do not contact the client directly, as we manage the introduction and interview coordination process on your behalf.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome candidates of all backgrounds, experiences, abilities, and perspectives.