Customer Support Coach

About This Opportunity

We are representing a fast-growing hospitality technology company serving properties across multiple continents. Our client is seeking a Customer Support Coach to join their LATAM team and deliver exceptional service to hotel partners throughout the region.

In this role, you will be the primary advocate for customers, resolving inquiries and troubleshooting issues across multiple communication channels. You'll strengthen client relationships, promote platform adoption, and contribute valuable feedback that shapes future product development. This is a fully remote position offering the opportunity to work with a global team while making a meaningful impact on the hospitality industry.

Responsibilities

• Provide daily assistance and support to hotel properties using the software platform
• Resolve customer inquiries via phone, email, chat, and other support channels
• Troubleshoot technical issues and make outbound calls for escalated cases
• Build strong customer relationships with empathy to drive loyalty, retention, and increased software adoption
• Gather customer feedback and feature requirements for product development
• Participate in ongoing training sessions and stay current with system updates
• Create and update training materials and support resources

What We're Looking For

• 1+ years of hospitality experience in hotels, hostels, BNBs, or similar properties in roles such as Front Desk, Night Auditor, Revenue Manager, General Manager, or equivalent
• Native or fluent proficiency in both English and Spanish (Portuguese is a plus)
• Previous customer service experience is advantageous
• Excellent communication skills and a positive, solution-oriented attitude
• Strong problem-solving abilities and emotional intelligence
• High learning agility and adaptability to new systems
• Relevant degree or 2+ years of proven experience in customer support
• Strong technical aptitude and comfort with software systems
• Reliable high-speed internet connection for remote work

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team conducts an initial screening to understand your background and ensure alignment with the role requirements. We then coordinate your submission to our client and guide you through their interview process. Please do not contact the client directly—all communication should flow through our recruiting team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience and location within LATAM.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes candidates from all backgrounds. We provide equal employment opportunities regardless of race, religion, color, national origin, gender, sexual orientation, age, disability status, or other protected characteristics.