Senior Manager, Front Office (Global Sales and Service Excellence)

About This Opportunity

We are representing a confidential global financial services organization seeking a Senior Manager to lead Front Office operations in Indonesia. This dual-function leadership role combines strategic oversight of global sales with service excellence, driving both revenue growth and exceptional client experiences across international markets.

Our client operates in the online trading sector with a strong regulated presence across multiple continents. This is an opportunity to shape strategy and operational performance while building a customer-centric culture within a fast-growing organization.

Responsibilities

Global Sales Leadership

• Lead high-performing sales teams across multiple regions to achieve revenue, activation, and retention targets
• Develop and execute strategic sales plans for market expansion and client acquisition across retail and high-net-worth segments
• Oversee relationship management teams including activation, retention, and HNW client engagement
• Utilize data-driven insights to refine sales approaches and identify market opportunities
• Partner with marketing to align campaigns with sales objectives and ensure measurable outcomes
• Monitor KPIs including conversion rates, retention, deposits, and client tier progression
• Ensure regulatory compliance and adherence to internal risk management standards

Service Excellence

• Lead customer service operations driving consistency across all channels in Indonesia
• Oversee customer support, escalations, quality assurance, knowledge management, and virtual assistant operations
• Ensure SLA compliance across chat, email, phone, and self-service channels while improving first-contact resolution and satisfaction scores
• Implement digital-first strategies including AI-driven tools, automation, and self-service solutions
• Collaborate cross-functionally with product, IT, compliance, marketing, and sales to improve processes and client experiences

Strategic Leadership

• Align sales and service strategies with broader business priorities to drive revenue and satisfaction
• Build and mentor future leaders, ensuring succession planning and leadership development
• Represent sales and service excellence at executive forums, providing insights to senior leadership

What We're Looking For

Essential Requirements

• University degree in Business, Finance, Economics, or related field
• Proven leadership experience in both sales and customer-centric roles within a regulated CFD/forex brokerage environment
• Fluency in Bahasa and English (written and spoken)
• Deep expertise in forex trading, currency markets, and macroeconomic factors
• Track record managing diverse, multi-regional sales and service teams with measurable success in revenue growth and client satisfaction
• Strong analytical capability to interpret market data, client behavior, and operational metrics
• Excellent interpersonal, communication, and stakeholder management skills
• Demonstrated ability to lead transformation initiatives and implement digital tools including CRM, automation, and AI solutions
• Knowledge of financial regulations and compliance frameworks relevant to global markets

Desirable Experience

• Knowledge of trading platforms commonly used in the forex industry
• Experience with Creatio CRM
• Experience implementing AI-driven or automation solutions in sales or customer service functions

How We Work With You

Candidates interested in this position apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and ensure alignment with the role requirements. Qualified candidates will then be submitted to our client for consideration. Please note that direct contact with the client outside of our recruitment process is not permitted.

Compensation and Benefits

Our client offers a competitive compensation package including:

• Competitive base salary
• Communication allowance
• BPJS Kesehatan, BPJS working insurance, and private medical insurance
• Annual performance bonus
• 12 days annual leave
• Work facilities including laptop, business tools, sales platforms, and travel reimbursement for business trips

Equal Opportunity

Get A Job.ai is committed to inclusive recruitment practices. We welcome applications from all qualified candidates regardless of background, identity, or circumstance.