- Company: Get A Job.ai
- Location: Canada, Czechia, Netherlands, Poland, United States
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential fintech client in their search for a Customer Experience Associate. Our talent team at Get A Job.ai partners with innovative companies to connect them with exceptional support professionals who share their commitment to customer success.
This is a full-time hourly position available to candidates in the United States, Canada, Netherlands, Poland, or Czech Republic. Weekend coverage duties are shared among the team, with two consecutive days off per workweek (typically including one weekend day). This role does not offer visa sponsorship or assistance.
Responsibilities
- Interact with users directly via email and chat to resolve their questions and concerns
- Brainstorm inventive solutions to tackle urgent customer problems
- Identify product issues and communicate them effectively to internal teams
- Think creatively about how to optimize each customer's experience
- Become an expert on the service and its features to provide informed support
- Serve as a trustworthy point of contact and advocate for customer interests
- Help the organization learn from each interaction to improve the overall customer experience
What We're Looking For
- Excellent writing and communication skills with a keen eye for detail and grammar
- Team player comfortable in a fast-paced, ever-changing startup environment
- Enthusiastic and positive attitude with a can-do mentality—you consider no task too small
- Fast learner eager to tackle new challenges every day
- Flexibility and adaptability to accommodate holiday and weekend shifts
- Patient and understanding approach with customers, confident resolving issues on the spot
We encourage you to apply even if you don't meet every requirement listed above.
How We Work With You
Candidates apply directly through Get A Job.ai. Our recruiting team will screen your application and conduct an initial interview to understand your experience and career goals. If there's a strong match, we will submit your profile to our client for their consideration. Please do not contact the client directly—all communication should flow through our team to ensure a smooth and professional process.
Pay
The US hourly rate for this role is $24.10 per hour. This rate may be inclusive of several career levels and will be narrowed during the interview process based on your experience and qualifications.
Get A Job.ai is an equal opportunity recruiter. We celebrate diversity and are committed to creating an inclusive environment for all candidates.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in Canada
Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, making it the second-largest country by total area, with the longest coastline of any country. Its border with the United States is the longest international land border. The country is characterized by a wide range of both meteorologic and geological regions. With a population of over 41 million, it has widely varying population densities, with the majority residing in its urban areas and large areas being sparsely populated. It
Note: US observes a public holiday on Sep 7 — Labour Day.
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.4% — via BLS JOLTS
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 2.0% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 203,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Experience Associate
- Employer Get A Job.ai
- Location Canada, Czechia, Netherlands, Poland, United States
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 31, 2026
- Apply by October 1, 2026
- Country United States
- Overview Full job description on this page (382 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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Occupation family: Customer Experience Associate
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