Service BDC Representative

Wondries Toyota in Alhambra, Los Angeles County is hiring a Service BDC Representative to manage customer interactions and drive service appointments. Join our team in a full-time role focused on delivering exceptional service coordination and customer engagement.

Role Overview

As our Service BDC Representative, you'll serve as a crucial link between customers and our service department. Your primary mission is to convert inbound inquiries into scheduled appointments while nurturing customer relationships through professional, responsive communication. You'll combine phone skills, organizational prowess, and genuine enthusiasm for automotive service to keep our service lane productive and customers satisfied.

Your Responsibilities

• Answer inbound phone calls and respond to service inquiries with knowledge and professionalism
• Schedule and confirm service appointments while optimizing the service calendar for department efficiency
• Conduct customer follow-up before appointments to confirm details and after service to ensure satisfaction
• Gather and verify accurate customer information and service needs for handoff to service advisors
• Maintain organized records and manage appointment systems to prevent scheduling conflicts
• Build long-term customer loyalty through attentive, responsive communication
• Collaborate with the service department to understand capacity and communicate realistic timing

Who We're Looking For

• Proven customer service background, ideally in automotive retail, service, or dealership environments
• Strong phone communication skills with a professional, friendly demeanor
• Excellent organizational and time-management abilities in a fast-paced setting
• Attention to detail and accuracy, especially with customer information and scheduling
• Genuine enthusiasm for supporting customers and contributing to business growth
• Reliable attendance, punctuality, and a commitment to professional standards

About the Company

Wondries Toyota is a full-service automotive dealership serving the Alhambra community and surrounding Los Angeles County region. We pride ourselves on quality vehicles, expert service, and lasting customer relationships. Our service department is essential to our success, and we value team members who share our commitment to customer satisfaction and professional excellence.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.