Shared Services Analyst – Senior

FedEx is seeking an experienced Senior Shared Services Analyst to join our expanding team in Hyderabad, India. This full-time position provides the opportunity to drive operational excellence and deliver strategic support across shared services functions serving the Middle East, India, and South Asia region.

About the Role

As a Senior Shared Services Analyst, you will be responsible for managing critical business processes, supporting financial operations, and collaborating with stakeholders across multiple business units. This role combines analytical rigour with a customer-focused approach to optimise processes, enhance service quality, and support FedEx's operational objectives in Hyderabad and the wider region.

Key Responsibilities

• Manage and optimise shared services processes including finance operations, payroll administration, and general accounting functions
• Analyse process workflows to identify automation opportunities and recommend system improvements
• Prepare comprehensive financial reports, reconciliations, and supporting documentation for internal stakeholders
• Resolve operational issues through root-cause analysis and implement sustainable solutions
• Ensure compliance with corporate policies, regulatory standards, and audit requirements
• Collaborate across teams to streamline procedures and enhance efficiency
• Support process mapping, testing, and rollout of new systems and platforms
• Mentor junior team members and provide training on shared services procedures

What We're Looking For

• 3+ years of professional experience in shared services, finance operations, business process support, or human resources operations
• Demonstrated expertise in financial processes, payroll administration, or accounting operations
• Strong analytical and problem-solving capabilities with attention to detail
• Proficiency with ERP systems and advanced spreadsheet applications
• Experience with process improvement methodologies such as Lean or Six Sigma
• Bachelor's degree in accounting, finance, business administration, or a related field
• Excellent written and verbal communication skills
• Ability to manage confidential information and work independently as well as collaboratively

More About FedEx

FedEx is a global logistics and shipping leader, operating in more than 220 countries and territories. We're committed to investing in our employees, fostering innovation, and delivering reliable service that transforms global commerce. Join a team where your contributions directly impact our mission to connect people and possibilities worldwide.

Applying for This Role

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