- Company: Olr
- Location: Bangalore, KARNATAKA
- New
- Full Time
- Bangalore, KARNATAKA
- Apply on company site
Olr at a glance
SEC filings mentioning "Olr": 155 — search EDGAR
Olr invites applications for a Service Analyst - Xstore POS (Level 1) based in Bangalore, KARNATAKA. This full-time role centres on delivering prompt Level 1 assistance for Xstore point-of-sale platforms so retail users experience reliable system performance day after day.
Role Overview
The Service Analyst - Xstore POS (Level 1) acts as the initial contact for operational queries and technical interruptions arising from the Xstore environment. Working onsite in Bangalore, KARNATAKA, the position emphasises rapid ticket handling, accurate root-cause identification at the entry level, and clear escalation when deeper expertise is required, all while upholding service standards that keep store transactions flowing smoothly.
What You'll Do
Day-to-day contributions of the Service Analyst - Xstore POS (Level 1) include:
- Logging, prioritising and resolving inbound incidents related to Xstore POS software behaviour, payment interfaces and peripheral devices.
- Guiding retail end users through diagnostic steps and temporary work-arounds via telephone, email or remote desktop.
- Recording resolution details and symptoms thoroughly so knowledge bases remain current for the wider support community.
- Identifying recurring patterns and flagging them to Level 2 colleagues or vendor channels for permanent fixes.
- Executing basic health checks on Xstore configurations and confirming successful recovery after maintenance windows.
- Coordinating with store managers and internal technical teams to minimise downtime during peak trading periods.
Requirements
Candidates prepared for the Service Analyst - Xstore POS (Level 1) opening in Bangalore should bring:
- Practical exposure to retail POS applications, with Oracle Xstore or equivalent systems preferred.
- Solid problem-solving instincts suited to first-line investigation of software, network and hardware interactions.
- Clear spoken and written communication skills that help non-technical users understand next actions.
- Working knowledge of help-desk platforms, ITIL-aligned ticket processes and common Windows desktop tools.
- Foundational grasp of database connectivity, local area networks and payment-terminal integration concepts.
- A graduate qualification in information technology, computer applications or a closely related discipline, complemented by genuine interest in retail technology support.
About the Company
Olr is hiring for this role and offers a supportive team environment.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit olr.bamboohr.com.
Explore Olr online
Working in Bangalore, Karnataka
Weather right now in Bangalore, Karnataka: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Bengaluru, also known as Bangalore, is the capital and largest city of the southern Indian state of Karnataka. As per the 2011 census, the city had a population of 8.4 million, making it the third most populous city in India and the most populous in South India. The Bengaluru metropolitan area had a population of around 8.5 million, making it the fifth most populous urban agglomeration in the country. It is located towards the southern end of the Deccan Plateau, at an altitude of 900 m (3,000 ft) above sea level. The city is known as India's "Garden City", due to its parks and greenery.
Karnataka is a state in the southwestern coast of India. It was formed as Mysore State on 1 November 1956, with the passage of the States Reorganisation Act, and renamed Karnataka in 1973. The state is bordered by the Lakshadweep Sea to the west, Goa to the northwest, Maharashtra to the north, Telangana to the northeast, Andhra Pradesh to the east, Tamil Nadu to the southeast, and Kerala to the so
🇮🇳 Relocation safety for India: High Risk — via Warnely, CC BY 4.0
National unemployment rate in India: 4.2% — via World Bank
GDP per capita in India: $2,702 — via World Bank
Consumer price inflation in India: 2.4% (annual) — via World Bank
- Elevation 921m (3,022 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.