Special Billing and Collection Coordinator – Department of Medicine – Business O

Washington University in St. Louis is hiring a full-time Special Billing and Collection Coordinator in the Department of Medicine Business Office, an onsite role in the United States focused on patient-centered professional billing under the No Surprises Act.

About the Role

As the Special Billing and Collection Coordinator at Washington University in St. Louis, you will manage professional billing tasks within Epic — including patient notification, consent, and good faith estimates — to keep the Department of Medicine compliant with the No Surprise Billing Act (NSBA). Working from a normal office environment, you will rely on Epic work queues, reports, and related modules to support self-pay services, uninsured patients, and individuals covered by non-contracted plans across specific care settings.

Key Responsibilities

• Review Epic work queues and reports for scheduled services to confirm non-contracted coverage assignments, uninsured status, and self-pay encounters.
• Complete the good faith estimate workflow in Epic for qualifying self-pay, uninsured, and non-contracted-plan patients.
• Contact patients directly and collect applicable pre-service payments ahead of the scheduled service date.
• Partner with division, clinical, and scheduling teams throughout the Epic referral triage process.
• Coordinate with pre-arrival, pre-certification, and WUPN colleagues to obtain out-of-network authorizations and single case agreements, canceling services when neither can be secured.
• Act as the point of contact among the department, division, patients, and affiliated hospital systems for notify, consent, signature, estimate delivery, and related processes.
• Engage routinely with physicians, clinical staff, and administrators, and take on additional duties as assigned.

Qualifications

• High school diploma, equivalent certification, or a comparable mix of education and experience.
• Five years of billing or insurance experience.
• No professional certification, license, or driver's license is required.
• Preferred: two years of college or business school coursework, plus strengths in communication, computer literacy, confidential data handling, medical terminology, payment collections, office equipment, and telephone systems.

About Washington University in St. Louis

Washington University in St. Louis seeks motivated professionals who carry out their work in keeping with the institution's core mission and guiding principles, contributing to a respected academic and medical community.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.