Senior Technical Account Manager

About This Opportunity

We are representing a confidential fintech organization seeking a Senior Technical Account Manager to join their team in Mexico. Our client delivers secure technology solutions that enable device financing across global markets, and this role will lead the evolution of their customer technical engagement model while managing a team of Technical Account Managers.

In this position, you'll combine deep technical expertise with people leadership to ensure strategic customers achieve long-term success. You'll work across customer success, product, engineering, and delivery teams to shape customer strategy, identify growth opportunities, and drive excellence across the technical account management function.

Responsibilities

• Lead, coach, and develop a team of Technical Account Managers, establishing clear operating frameworks and best practices for consistent customer engagement
• Define and track team objectives aligned to customer success and business outcomes through regular performance reviews and development conversations
• Act as senior technical advisor and customer champion, building trusted relationships with senior stakeholders and understanding their strategic objectives
• Provide expert guidance across complex technology environments including mobile handsets, OEM integrations, secure firmware, and cloud platforms
• Own complex technical escalations, ensuring appropriate investigation, prioritization, and resolution while maintaining proactive customer communication
• Lead Root Cause Analysis reviews and retrospective sessions to identify improvements and prevent recurring issues
• Translate customer insights into recommendations that influence product strategy and roadmap development
• Partner with commercial teams to conduct regular customer reviews, ensuring customers achieve agreed KPIs and receive measurable value
• Monitor customer health scores, adoption metrics, and identify proactive improvement opportunities
• Create scalable playbooks covering technical support, account growth, customer engagement, and operational workflows

What We're Looking For

• Extensive experience as a Technical Account Manager, Customer Success Engineer, Solutions Engineer, or similar customer-facing technical role
• Proven experience leading and developing technical teams with strong coaching and people management skills
• Experience managing strategic enterprise customers and complex technology relationships across international markets
• Deep experience working with secure systems such as device security technologies, mobile platforms (Android, iOS), and cloud environments (AWS, Azure)
• Extensive experience in OEM integration, software update management, and device security
• Domain expertise or experience working with the telecom industry highly desirable
• Strong understanding of cybersecurity principles and security best practices
• Excellent stakeholder management skills with ability to influence senior customer and internal stakeholders
• Strong analytical and problem-solving capability with ability to manage competing priorities
• Fluent English communication skills, both written and spoken; conversational Spanish or Portuguese beneficial
• Ability to translate complex technical requirements into practical business outcomes

How We Work With You

Get A Job.ai is the exclusive recruiting partner for this position. When you apply through our platform, one of our experienced recruiters will review your background and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client and guide you through their interview process. Please do not contact the client directly—all communication and coordination will flow through our talent team to ensure the best experience for you.

Pay

Compensation details will be discussed during the screening process and are competitive for this senior-level role in the fintech sector.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome candidates of all backgrounds and work to ensure fair consideration throughout our recruitment process.