Scientific Client Services Associate (UK -Remote)

Labx is hiring a Scientific Client Services Associate (UK -Remote) in Remote. This full-time opportunity suits professionals ready to deliver high-quality support and build lasting client relationships within a scientific services setting.

What This Role Involves

The Scientific Client Services Associate (UK -Remote) at Labx in Remote focuses on ensuring every client interaction is handled with expertise, clarity and professionalism. You will act as a reliable first point of contact, translating scientific needs into clear solutions while maintaining strong ongoing partnerships. Day-to-day work combines client-facing communication with careful coordination behind the scenes so that service delivery remains smooth and accurate. Success in this full-time position calls for genuine scientific curiosity paired with a service-oriented mindset, allowing you to represent Labx effectively across the client base and contribute to long-term satisfaction scores.

Your Responsibilities

• Respond promptly and accurately to client enquiries relating to scientific support and services.
• Build and nurture positive long-term relationships with new and existing clients.
• Gather and document detailed client requirements then coordinate with internal colleagues to fulfil them.
• Prepare clear written summaries, follow-up notes and status updates for each case.
• Troubleshoot routine service issues and escalate complex matters to the appropriate specialist teams.
• Maintain accurate records of all interactions within the company’s client-management systems.
• Contribute ideas that improve service processes and client experience over time.

Requirements

• Background or formal education in a scientific discipline.
• Demonstrable experience in a client-services or customer-support role.
• Excellent written and verbal communication skills suited to technical discussions.
• Strong organisational abilities and meticulous attention to detail.
• Comfort working independently while remaining an active team contributor.
• Familiarity with common CRM or ticketing tools and standard office software.
• Capability to manage multiple concurrent requests without compromising quality.

About the Company

Labx is hiring for this role and offers a supportive team environment.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.