Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready to discuss handling ambiguous customer issues, working remotely with async handoffs, and how you would learn LabX’s marketplace and publishing brands quickly. Prepare examples of calm escalation and accurate note-taking.
Strong fit if you like science-adjacent customer work, remote UK client support, and a media/tech employer rooted in the lab community rather than a pure SaaS or hospital setting.
As a Scientific Client Services Associate at LabX, your day centers on helping science-facing customers navigate LabX’s marketplace and media/lab offerings. Expect email and call follow-ups, clarifying product or account needs, coordinating with internal content or ops teams, and documenting cases so researchers and lab buyers get timely, accurate answers in a remote UK setup.
Prioritize clear written communication, CRM discipline, and comfort translating lab-equipment or research context for non-specialists. CERTS lists no family-specific certifications or costs for this role.
The listing title and location indicate UK remote work for Scientific Client Services Associate at LabX; confirm hours and any in-person expectations with the employer.
Per public summary, it serves biological research via media and technology, starting in 1995 as a lab-equipment marketplace and expanding into publishing and lab services (Wikipedia).
Available CERTS data shows no mapped certification family or costed resources for this occupation.
Public-domain labor data — prepare examples for 2–3 of these.
Website: labxmediagroup.com
LabX Media Group is a media and technology company based in Ontario, Canada, that is focused on the biological research community. Founded in 1995 as an online marketplace for laboratory equipment, it has grown through various acquisitions to now have a presence in publishing and laboratory services.
Public cache only — not an employee review.
Labx is hiring a Scientific Client Services Associate (UK -Remote) in Remote. This full-time opportunity suits professionals ready to deliver high-quality support and build lasting client relationships within a scientific services setting. What This Role Involves The Scientific Client Services Associate (UK -Remote) at Labx in Remote focuses on ensuring every client interaction is handled with expertise, clarity and professionalism. You will act as a reliable first point of contact, translating scientific needs into clear solutions while maintaining strong ongoing partnerships. Day-to-day work combines client-facing communication with careful coordination behind the scenes so that service delivery remains smooth and accurate. Success in this full-time position calls for genuine scientific curiosity paired with a service-oriented mindset, allowing you to represent Labx effectively across the client base and contribute to long-term satisfaction scores. Your Responsibilities Respond promptly and accurately to client enquiries relating to scientific support and services. Build and nurture positive long-term relationships with new and existing clients. Gather and document detailed client requirements then coordinate with internal colleagues to fulfil them. Prepare clear written summaries, follow-up notes and status updates for each case. Troubleshoot routine service issues and escalate complex matters to the appropriate specialist teams. Maintain accurate records of all interactions within the company’s client-management systems. Contribute ideas that improve service processes and client experience over time. Requirements Background or formal education in a scientific discipline. Demonstrable experience in a client-services or customer-support role. Excellent written and verbal communication skills suited to technical discussions. Strong organisational abilities and meticulous attention to detail. Comfort working independently while remaining an active team contributor. Familiarity with common CRM or ticketing tools and standard office software. Capability to manage multiple concurrent requests without compromising quality. About the Company Labx is hiring for this role and offers a supportive team environment. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-07-17 UTC · getajob.ai