Sales Associate / Jewelry Consultant – Kay Jewelers – 1340 Boston Road – Springfield, MA

Step into a rewarding retail career with KAY in Springfield, MA, where helping people mark life's most meaningful moments is all in a day's work. As a Sales Associate / Jewelry Consultant at Kay Jewelers on 1340 Boston Road, you'll guide customers toward pieces that celebrate their stories and milestones.

About the Role

This is a full-time, on-site Sales Associate / Jewelry Consultant position based at the Kay Jewelers store on 1340 Boston Road in Springfield, Hampden County, MA. In this customer-facing role, you'll build genuine connections, understand what each shopper is looking for, and help them find quality, responsibly sourced jewelry — whether they're after a timeless classic or the season's newest style.

Key Responsibilities

• Welcome customers warmly and create a personalized, memorable shopping experience.
• Listen closely to each shopper's needs and recommend jewelry that fits the occasion, taste, and budget.
• Share product knowledge across KAY's selection, from everyday staples to current trends.
• Guide customers through purchases, special orders, and follow-up service with care.
• Support day-to-day store operations and help maintain an inviting, well-presented sales floor.

Qualifications

• A people-first attitude and a real enthusiasm for delivering standout customer service.
• Strong communication skills and the ability to build trust quickly.
• Comfort working in a goal-oriented retail sales environment.
• Availability to work on-site full-time in Springfield, MA, including hours typical of retail.
• Eagerness to learn about jewelry products and grow within the role.

About KAY

At KAY, we believe love has no limits. That conviction drives everything we do as we help customers celebrate life and express love in ways as unique and lasting as the people behind them. Our carefully curated, responsibly sourced jewelry has become part of countless moments that matter, and our store teams are at the heart of making those moments special.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.