Patient Financial Services Representative Family Medicine

Join Banner Medical Group Colorado as a Patient Financial Services Representative and support our family medicine practice in Fort Collins, Colorado. In this full-time role, you'll help patients navigate their healthcare finances while maintaining the administrative excellence our clinic depends on.

About the Role

As a Patient Financial Services Representative in our Family Medicine clinic, you'll be the key connection between patients and our billing operations. Working day shifts in our Fort Collins location, you'll handle patient accounts, insurance matters, and revenue cycle tasks that directly impact our clinic's financial health and patient satisfaction.

What You'll Do

• Process and verify patient insurance information at check-in and throughout their care
• Explain billing statements, payment plans, and insurance benefits to patients in clear, compassionate language
• Collect copayments, coinsurance, and patient balances due
• Manage patient account records and update demographic and insurance details
• Follow up on outstanding balances and coordinate payment arrangements
• Respond to patient billing inquiries and resolve account discrepancies
• Support revenue cycle compliance and documentation requirements
• Coordinate with insurance companies regarding claims and coverage questions

What We're Looking For

• Proven experience in patient financial services, medical billing, or healthcare revenue cycle
• Knowledge of insurance verification, eligibility, and claims processes
• Strong communication and customer service skills—you explain complex billing topics simply
• Accuracy and attention to detail when handling patient account information
• Ability to work efficiently in a busy family medicine clinic environment
• Proficiency with medical billing software and electronic health records systems
• HIPAA compliance awareness and commitment to patient confidentiality

About Banner Medical Group Colorado

Banner Medical Group Colorado operates family medicine practices and specialty clinics across Colorado, committed to delivering accessible, high-quality care to our communities. Our team-centered approach means every role—including patient financial services—directly improves the patient experience and clinic operations.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.