- Company: RAC WA
- Location: Perth CBD, Perth, Australia, Australia
- Salary: Pay not listed
RAC WA at a glance
RAC WA - Perth CBD, Perth, Australia, Australia
About the Role
The role of a Member Services Consultant at RAC WA involves providing exceptional customer service to our diverse member base. You will be responsible for supporting members through personalized and genuine interactions, ensuring their needs are met with market-leading finance products and services.
Core Duties
- Provide outstanding customer service to RAC WA members
- Support members in understanding and utilizing our range of personal finance solutions
- Build strong relationships with members through personalized interactions
- Ensure all interactions are conducted with a high level of professionalism and empathy
Requirements
- Experienced Customer Service Specialist or similar role
- A proactive approach to problem-solving and customer support
- Excellent communication skills, both written and verbal
- Ability to work effectively in a team environment
- Strong organizational and time management skills
About the Company
RAC WA specializes in market-leading finance products and services designed to provide a range of solutions for our diverse member base. Our commitment is to deliver exceptional service that meets the unique needs of each member.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore RAC WA online
Working in Perth CBD, Perth, Australia, Australia
Weather right now in Perth CBD, Perth, Australia: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
This role is based in Perth CBD, Western Australia. Western Australia is Australia’s largest state, bordered by the Indian Ocean and the Southern Ocean, and shares land borders with the Northern Territory and South Australia.
Western Australia is the westernmost state of Australia. It is bounded by the Indian Ocean to the north and west, the Southern Ocean to the south, the Northern Territory to the north-east, and South Australia to the south-east. Western Australia is Australia's largest state, with a land area of 2,527,013 square kilometres (975,685 sq mi), and is also the second-largest subdivision of any country o
🇦🇺 Relocation safety for Australia: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Australia: 4.1% — via World Bank
GDP per capita in Australia: $65,130 — via World Bank
Consumer price inflation in Australia: 2.9% (annual) — via World Bank
Real GDP growth in Australia: 1.4% (annual) — via World Bank
Average hours worked per year in Australia: 1,633 — via OECD
Nearby green space: 8 parks within 1.5km — closest is Stirling Gardens. via OpenStreetMap
Average weekly earnings in Western Australia: A$1,692 — via Australian Bureau of Statistics
Unemployment rate in Western Australia: 4.2% — via Australian Bureau of Statistics
- Elevation 26m (85 ft)
Source: Wikipedia (state)
Build the skills for this role
Prioritise active listening, clear written notes, conflict de-escalation, and accurate system updates. No certification list or costs were supplied for this role family.
- Prepare STAR stories on difficult member calls and how you restored trust.
- Show how you check policy before promising outcomes.
- Explain how you balance empathy with process and compliance.
Strong fit if you enjoy structured customer contact, stay composed with frustrated members, and prefer CBD-based member-facing work at RAC WA rather than remote delivery.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Member Services Consultant
- Employer RAC WA
- Location Perth CBD, Perth, Australia, Australia
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 15, 2026
- Apply by September 14, 2026
- Country Australia
- Overview Full job description on this page (196 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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