- Company: Infinity Quest UK (nationwide)
- Location: UK (nationwide) (nationwide)
- Salary: Pay not listed
Infinity Quest UK (nationwide) at a glance
Managed Services Consultant at Infinity Quest UK (nationwide) (nationwide) in UK (nationwide) (nationwide)
What This Role Involves
The Managed Services Consultant role at Infinity Quest UK (nationwide) (nationwide) requires a candidate with German language skills (B2 or C1) and four years of experience in CCaaS delivery/deployment, Contact Centers, or similar industries. The ideal candidate will have hands-on experience with cloud contact center platforms such as Mitel, Avaya, Cisco, Amazon Connect, and possess in-depth knowledge of any of the contact center channels: Inbound, outbound, workforce management, Digital Channels/Omni Channel.
Core Duties
- Deliver and deploy CCaaS solutions to meet client requirements
- Support clients with cloud contact center platforms integration and optimization
- Provide hands-on experience in managing inbound, outbound, and workforce management channels
- Ensure seamless digital channel integration for a unified customer experience
Qualifications
- B2 or C1 German language proficiency
- Four years of experience in CCaaS delivery/deployment, Contact Centers, or related industries
- In-depth hands-on experience with cloud contact center platforms such as Mitel, Avaya, Cisco, Amazon Connect, etc.
- Experience in managing inbound, outbound, and workforce management channels
- Digital channel integration expertise for a unified customer experience
About Infinity Quest UK (nationwide) (nationwide)
Infinity Quest UK (nationwide) (nationwide) is dedicated to providing managed services that enhance the efficiency and effectiveness of contact centers. We are seeking a skilled Managed Services Consultant who can bring their expertise in CCaaS solutions, cloud platforms, and German language skills to our team.
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Working in UK (nationwide) (nationwide)
The United Kingdom sits in northwestern Europe and includes England, Scotland, Wales, and Northern Ireland, with a population above 69 million as of 2024. Roles based in the UK (nationwide) typically involve standard British business hours and collaboration across the home nations.
🇬🇧 Relocation safety for United Kingdom: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in United Kingdom: 4.7% — via World Bank
GDP per capita in United Kingdom: $57,602 — via World Bank
Consumer price inflation in United Kingdom: 3.9% (annual) — via World Bank
Real GDP growth in United Kingdom: 1.4% (annual) — via World Bank
Average hours worked per year in United Kingdom: 1,533 — via OECD
Be ready to explain managed services models, SLA ownership, escalation paths, and how you handle multi-client priorities. Prepare examples of stakeholder communication, root-cause analysis, and continuous service improvement. Ask about Infinity Quest UK (nationwide)’s service lines, tools stack, and how consultants split delivery versus advisory time.
This Managed Services consultant role at Infinity Quest UK (nationwide) suits people who enjoy client-facing service delivery, structured operations, and consulting-style problem solving in a UK (nationwide)-based setting (not listed as remote). Strong fit if you can balance technical or process advice with clear commercial and SLA awareness.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Managed Services consultant
- Employer Infinity Quest UK (nationwide)
- Location UK (nationwide) (nationwide)
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 4, 2026
- Apply by September 3, 2026
- Country United Kingdom
- Overview Full job description on this page (252 words)
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