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Be ready to explain managed services models, SLA ownership, escalation paths, and how you handle multi-client priorities. Prepare examples of stakeholder communication, root-cause analysis, and continuous service improvement. Ask about Infinity Quest UK’s service lines, tools stack, and how consultants split delivery versus advisory time.
This Managed Services consultant role at Infinity Quest UK suits people who enjoy client-facing service delivery, structured operations, and consulting-style problem solving in a UK-based setting (not listed as remote). Strong fit if you can balance technical or process advice with clear commercial and SLA awareness.
As a Managed Services consultant at Infinity Quest UK, a typical day centres on supporting client service delivery: reviewing tickets and SLAs, coordinating with operations teams, advising on process or tooling improvements, and reporting status to stakeholders. Expect meetings, documentation, and hands-on problem-solving rather than pure project build work.
The listing marks the role as UK-based and not remote, so expect on-site or hybrid arrangements as defined by Infinity Quest UK.
Work usually covers service health, client advice, coordination with delivery teams, and improving how ongoing services are run—not only one-off implementations.
Review Infinity Quest UK’s service offerings and prepare concrete examples of SLA-driven support, stakeholder updates, and process improvements you have led or contributed to.
Managed Services Consultant at Infinity Quest UK in UK What This Role Involves The Managed Services Consultant role at Infinity Quest UK requires a candidate with German language skills (B2 or C1) and four years of experience in CCaaS delivery/deployment, Contact Centers, or similar industries. The ideal candidate will have hands-on experience with cloud contact center platforms such as Mitel, Avaya, Cisco, Amazon Connect, and possess in-depth knowledge of any of the contact center channels: Inbound, outbound, workforce management, Digital Channels/Omni Channel. Core Duties Deliver and deploy CCaaS solutions to meet client requirements Support clients with cloud contact center platforms integration and optimization Provide hands-on experience in managing inbound, outbound, and workforce management channels Ensure seamless digital channel integration for a unified customer experience Qualifications B2 or C1 German language proficiency Four years of experience in CCaaS delivery/deployment, Contact Centers, or related industries In-depth hands-on experience with cloud contact center platforms such as Mitel, Avaya, Cisco, Amazon Connect, etc. Experience in managing inbound, outbound, and workforce management channels Digital channel integration expertise for a unified customer experience About Infinity Quest UK Infinity Quest UK is dedicated to providing managed services that enhance the efficiency and effectiveness of contact centers. We are seeking a skilled Managed Services Consultant who can bring their expertise in CCaaS solutions, cloud platforms, and German language skills to our team. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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