Interview kit: Member Services Consultant at RAC WA

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Prepare STAR stories on difficult member calls and how you restored trust.
Show how you check policy before promising outcomes.
Explain how you balance empathy with process and compliance.

Fit summary

Strong fit if you enjoy structured customer contact, stay composed with frustrated members, and prefer CBD-based member-facing work at RAC WA rather than remote delivery.

Day in the role

As a Member Services Consultant at RAC WA in Perth CBD, your day centres on helping members in person or by phone: resolving account and membership queries, explaining products and benefits, logging cases accurately, and escalating complex issues. Expect steady frontline contact, clear documentation, and calm problem-solving under queue pressure.

Skills to emphasize

Prioritise active listening, clear written notes, conflict de-escalation, and accurate system updates. No certification list or costs were supplied for this role family.

FAQ from this listing

Is this role remote?

No. The listing is for Perth CBD, Perth, with remote set to off.

What is the employer name on the listing?

RAC WA.

Where can I read more about the state?

See the overview of Western Australia for geographic context around Perth.

Role overview (listing rewrite)

RAC WA - Perth CBD, Perth About the Role The role of a Member Services Consultant at RAC WA involves providing exceptional customer service to our diverse member base. You will be responsible for supporting members through personalized and genuine interactions, ensuring their needs are met with market-leading finance products and services. Core Duties Provide outstanding customer service to RAC WA members Support members in understanding and utilizing our range of personal finance solutions Build strong relationships with members through personalized interactions Ensure all interactions are conducted with a high level of professionalism and empathy Requirements Experienced Customer Service Specialist or similar role A proactive approach to problem-solving and customer support Excellent communication skills, both written and verbal Ability to work effectively in a team environment Strong organizational and time management skills About the Company RAC WA specializes in market-leading finance products and services designed to provide a range of solutions for our diverse member base. Our commitment is to deliver exceptional service that meets the unique needs of each member. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

What does success look like in the first 90 days for this role?
How is the team structured, and who would I work with most?
What tools and systems does this role use daily?
Is the work primarily based in Perth CBD, Perth, hybrid, or fully remote?