- Company: Erl
- Location: Houston, TX
- New
- Full Time
- Houston, TX
- Apply on company site
Erl at a glance
erl.comSEC filings mentioning "Erl": 440 — search EDGAR
Erl is the employer for this Manager Technical Services opening. The public entity data available for this listing associates the company with the domain erl.com and does not include a fuller company profile, history, or product description beyond that domain and the posted role details.
The role is listed for Houston, Texas, and is marked as non-remote, so day-to-day work is framed as an on-site arrangement in the Houston area rather than a remote Manager Technical Services position.
Erl is seeking a Manager Technical Services in Houston, TX to guide technical operations and service excellence as part of this full-time opportunity with a collaborative workplace culture.
About This Position
The Manager Technical Services role at Erl in Houston, TX centers on directing day-to-day technical support functions while aligning team efforts with broader organizational goals. This full-time Manager Technical Services position near Houston, TX involves setting service standards, mentoring specialists, and driving continuous improvements so clients receive reliable, high-quality assistance. Candidates searching for Manager Technical Services jobs in Houston, TX will find a role focused on operational leadership and process ownership in a stable team setting.
Core Duties
- Direct and coordinate the daily activities of technical services staff to resolve client issues efficiently and accurately.
- Establish and refine service delivery procedures, response protocols, and quality benchmarks that strengthen overall performance.
- Monitor key metrics such as resolution times and satisfaction scores, then introduce targeted adjustments to maintain strong outcomes.
- Partner with cross-functional groups on escalations, resource needs, and project timelines involving technical support components.
- Coach team members through performance reviews, skill development, and workload balancing to build a capable, motivated group.
- Prepare regular status reports for leadership that highlight service trends, capacity planning, and opportunities for enhancement.
What You Bring
- Proven background leading technical support or service teams, preferably with direct responsibility for registration and delivery of complex technical solutions.
- Solid understanding of common troubleshooting methodologies, service level frameworks, and tools used to track support tickets.
- Strong leadership presence that includes clear communication, conflict resolution, and the ability to motivate specialists under pressure.
- Analytical mindset for evaluating data, identifying root causes, and recommending practical refinements to technical processes.
- Bachelor’s degree in information technology, engineering, business, or a closely related discipline, or equivalent hands-on experience managing technical services.
- Ability to work onsite in Houston, TX and prioritize tasks in a fast-paced full-time Manager Technical Services environment.
Working at Erl
Erl is hiring for this role and offers a supportive team environment where dedicated professionals can contribute to important technical service outcomes while building lasting expertise.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit erl.bamboohr.com.
Explore Erl online
Working in Houston, Harris County
Weather right now in Houston, Harris County: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
This Manager Technical Services role is based in Houston, in Harris County, Texas, United States. The city is recorded near 29.76°N, 95.37°W, with an elevation of about 18 meters. Because the job is not remote, candidates should plan for on-site presence in the Houston area.
Texas is the most populous state in the Southern United States. It borders Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, and New Mexico to the west, and shares an international boundary with several Mexican states to the south and southwest along the Rio Grande (Texas on Wikipedia). For someone taking this Erl role, the practical geography is Houston within Harris County rather than a statewide remote footprint.
Texas is the most populous state in the Southern United States. It borders the American states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, and New Mexico to the west. To the south and southwest, it has an international border with the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas, along a natural boundary formed by the Rio Grande. Texas has a coa
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Cost of living in Texas: 2.9% below the national average — via BEA
Median household income in Harris County: $73,104 — via US Census ACS / Data USA
Nearby green space: 12 parks within 1.5km — closest is Hermann Square (125m). via OpenStreetMap
Nearby history: Ideson, Julia, Building, listed 1977 (132m away) — via National Register of Historic Places
Typical climate: average high 80°F / low 62°F year-round (summers around 93°F, winters around 46°F) — via NOAA 1991-2020 Normals
Walkability: Most walkable (18.7/20) — via EPA National Walkability Index
Typical rent nearby: $1,323/mo (1BR) · $1,573/mo (2BR) — via HUD Fair Market Rents
- Elevation 18m (59 ft)
Source: Wikipedia (state)
This posting is a practical match if you are targeting a Manager Technical Services title at Erl in Houston, Texas, and can work on-site. Public company context here is limited to the erl.com domain and the Houston location; duties, seniority expectations, and required tools should be taken from the job description itself rather than assumed from the company name alone.
It is a weaker fit if you need remote work, a different metro, or a non-manager technical-services path—the listing is explicitly Houston-based and non-remote. With no occupation-task, salary, certification, or public-discussion data supplied for this role, fit judgments should stay tied to those location and arrangement facts plus whatever the employer states in the main listing.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Manager Technical Services
- Employer Erl
- Location Houston, TX
- Type Full Time
- Posted July 13, 2026
- Apply by 2026-08-12
- Country context US
- Overview Full original description on this page (370 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Employer website
Working in Houston, Harris County, Texas, United States
Texas is the most populous state in the Southern United States. It borders the American states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, and New Mexico to the west. To the south and southwest, it has an international border with the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas, along a natural boundary formed by the Rio Grande. Texas has a coa
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