- Company: Robots & Pencils
- Location: Colombia
- Full Time
- Colombia
- Apply on company site
Robots & Pencils at a glance
robotspencils.comRobots & Pencils is hiring a full-time Managed Services Delivery Manager in Colombia to own the ongoing, in-production success of our enterprise AI engagements. (Please note: only candidates based in Colombia or Brazil will be considered for this position.)
About the Role
As Managed Services Delivery Manager, you are the steady hand behind one or more managed services engagements at Robots & Pencils — keeping AI co-workers and their surrounding systems live, healthy, and meeting every service-level commitment long after launch. You bring the discipline to run a predictable service, the judgment to weigh everyday trade-offs, and the ownership to keep delivery on track. This is where our promise of production-ready AI in 30 to 45 days becomes real plans, sprint rhythms, and shipped work.
Key Responsibilities
- Own end-to-end delivery of one or more managed services engagements, consistently hitting SLAs and quality targets
- Run the operating cadence — intake, prioritization, backlog refinement, and recurring delivery — across cross-functional teams
- Manage releases, enhancements, and change requests on live systems while safeguarding stability and uptime
- Spot and head off dependencies, risks, escalations, and looming SLA breaches before clients feel them
- Define, track, and report service KPIs, using data to steer scope, capacity, and budget decisions
- Oversee incident, problem, and change management within agreed response and resolution windows
- Serve as the primary delivery contact, leading stakeholder sessions and translating progress and trade-offs for executive audiences
- Lead onshore and offshore teams, mentor delivery coordinators, and strengthen delivery practices across engagements
- Apply an AI-forward mindset, using tools like Claude to sharpen planning, reporting, and communication
Qualifications
- 3+ years in software delivery, technical project management, or engineering leadership
- Solid grounding in agile methods such as Scrum and Kanban
- Track record managing distributed onshore and offshore teams on multi-platform digital systems
- Strong client-facing communication and exceptional spoken English
- Hands-on with delivery tooling (Jira, Confluence, GitHub, Azure DevOps, CI/CD) and familiarity with cloud-native and AI-enabled platforms
- Demonstrated use of AI tools like Claude for planning, reporting, and documentation
- Scrum Master or equivalent certification preferred; experience in regulated sectors (utilities, government, finance) is a plus
About Robots & Pencils
Founded in 2009, Robots & Pencils is an applied AI engineering firm built all-in on AWS, with delivery centers across Canada, the United States, Eastern Europe, and Latin America. Our teams average 15+ years of experience and pride themselves on being smaller, faster, and more senior than traditional systems integrators — we move quickly, sweat the details, and build things that actually ship.
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Working in Colombia
Colombia, officially the Republic of Colombia, is a country located in South America, with insular regions in North America. Colombia's mainland is bordered by the Caribbean Sea to the north, Venezuela to the east, Brazil to the southeast, Peru and Ecuador to the south and southwest, the Pacific Ocean to the west, and Panama to the northwest. Colombia is divided into 32 departments. The Capital District of Bogotá is the country's largest city hosting the main financial and cultural hub. Other urban areas include Medellín, Cali, Barranquilla, Cartagena, Bucaramanga, Pereira, Santa Marta, Cúcuta
Note: Colombia observes a public holiday on Jul 20 — Declaration of Independence.
🇨🇴 Relocation safety for Colombia: High Risk — via Warnely, CC BY 4.0
National unemployment rate in Colombia: 8.3% — via World Bank
GDP per capita in Colombia: $8,562 — via World Bank
Consumer price inflation in Colombia: 5.1% (annual) — via World Bank
Real GDP growth in Colombia: 2.6% (annual) — via World Bank
Average hours worked per year in Colombia: 2,219 — via OECD
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Managed Services Delivery Manager
- Employer Robots & Pencils
- Location Colombia
- Type Full Time
- Posted June 21, 2026
- Apply by 2026-07-21
- Country context Colombia
- Overview Full original description on this page (429 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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