Hospital Communications Representative/Telecom Dispatcher/PBX, UW Medicine Operator Services

Join University of Washington's Operator Services team as a Hospital Communications Representative serving patients, families, and staff at our International, King County medical facilities. As the voice at the center of our healthcare communications, you'll connect callers with the right departments and personnel, playing a vital role in our mission to provide patient- and family-centered care.

About the Role

The Hospital Communications Representative operates our telephone systems and manages incoming communications across University of Washington Medical Center. You'll be the first point of contact for patients, families, visitors, and external callers, directing each one to the appropriate care team or department. This position requires flexibility, professional communication, and the ability to remain calm and focused during variable shift schedules in a dynamic healthcare environment.

What You'll Do

• Answer inbound telephone calls and greet callers in a professional, courteous manner
• Use PBX systems and call management technology to transfer calls to the correct departments, units, or personnel
• Record and relay messages accurately and promptly to ensure critical information reaches intended recipients
• Provide basic information about hospital departments, visiting hours, or general inquiries
• Manage multiple calls efficiently, prioritizing urgent requests while maintaining a welcoming tone
• Follow established protocols for transferring emergency and time-sensitive calls
• Support the hospital's commitment to patient and family satisfaction through professional communication

What We're Looking For

• Strong verbal communication skills and a professional telephone manner
• Ability to multitask and manage high call volumes in a healthcare setting
• Attention to detail when recording messages and call information
• Flexibility to work variable shifts as needed
• Proficiency with telephone systems and basic computer operations
• Commitment to patient and family-centered care principles

About University of Washington

University of Washington is a leading academic medical center dedicated to excellence in patient care, research, and education. UW Medicine serves the Pacific Northwest with a commitment to compassionate, evidence-based healthcare and supporting the wellbeing of the communities we serve.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.