Dispatch Assistant Wanted – Join WyattWorks Plumbing’s Growing Team!

Join WyattWorks Plumbing as a Dispatch Assistant in Wickliffe, Lake County, and become the operational backbone of our growing plumbing service team. We're seeking a detail-oriented, proactive professional who excels at coordinating schedules, managing customer communications, and keeping our service operations running smoothly.

About This Position

WyattWorks Plumbing is expanding, and we need someone who thrives in a dynamic, fast-paced environment. As our Dispatch Assistant, you'll manage the flow of service calls, coordinate our field teams, and ensure every customer receives prompt, professional attention. This full-time role in Wickliffe requires someone who can multitask without missing critical details—a professional who sees a hectic schedule and makes it work seamlessly.

Core Duties

• Schedule and dispatch plumbing service calls to field technicians
• Communicate service locations, timing details, and customer requests to team members
• Answer customer calls and inquiries with professionalism and accuracy
• Track appointments and maintain an organized service call schedule
• Manage appointment changes, reschedules, and urgent requests
• Input and update job information in scheduling and management systems
• Coordinate with service teams to ensure timely arrival and job completion
• Handle customer follow-ups and complete routine administrative tasks

Who We're Looking For

• Strong communication skills—both written and verbal—for customer and team interactions
• Excellent organizational abilities to manage multiple priorities simultaneously
• Comfortable using multi-line phone systems and dispatch software
• Detail-oriented with accuracy in recording and updating information
• Reliable and punctual, ready for full-time, on-site work in Lake County
• Calm under pressure and able to troubleshoot issues quickly
• A collaborative team player with a genuine customer-first attitude

Working at WyattWorks Plumbing

At WyattWorks Plumbing, you're part of a team committed to efficiency, reliability, and exceptional customer service. We value professionals who take pride in their work and support dispatch coordinators who keep operations running smoothly. This full-time position offers meaningful work in Wickliffe, where you'll directly impact how customers experience our plumbing services.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.