Director, Strategic Accounts

Twilio is seeking a Director, Strategic Accounts to lead enterprise client relationships and revenue growth in the US market. In this full-time position, you'll drive strategic partnerships with our most important customers, shaping how hundreds of thousands of businesses and millions of developers worldwide use our communications platform.

About This Position

As Director, Strategic Accounts at Twilio, you'll own a portfolio of critical enterprise relationships that directly influence company growth and customer impact. This role combines consultative selling, account leadership, and strategic partnership development to ensure your largest clients achieve measurable business outcomes through our platform. You'll work across product, engineering, and customer success to deliver solutions that align with each client's unique objectives.

What You'll Do

• Build and maintain strategic relationships with enterprise clients from initial engagement through expansion and retention
• Identify growth opportunities within your account portfolio and drive adoption of new products and capabilities
• Partner with internal teams to design customized solutions that address complex business requirements
• Manage multi-stakeholder relationships at the C-suite and executive levels within enterprise organizations
• Develop and execute account strategies to accelerate revenue growth and increase customer lifetime value

Who We're Looking For

• Extensive experience in strategic account management, enterprise sales leadership, or similar executive roles
• Proven success managing high-value customer relationships and driving significant revenue expansion
• Solid grasp of communications technology, APIs, developer ecosystems, or platform-based businesses
• Exceptional relationship-building and communication skills across organizational hierarchies
• Strong cross-functional collaboration abilities with influence beyond direct authority
• Strategic perspective that balances individual account success with long-term relationship value

Working at Twilio

Twilio builds the communications infrastructure enabling businesses and developers to create meaningful customer experiences. We foster a workplace defined by connection, global inclusion, and genuine collaboration. You'll join a team committed to delivering real impact in how the world communicates.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.