- Company: Connect America
- Location: United States (nationwide) (nationwide)
- Salary: Pay not listed
Connect America at a glance
SEC filings mentioning "Connect America": 1,092 — search EDGAR
CUSTOMER SERVICE REPRESENTATIVE at Connect America in United States (nationwide) (nationwide) - Full Time, No Remote
About the Role
At Connect America and our family of brands, including Lifeline, we have been helping aging individuals and at-risk populations live safely and independently in their homes for over 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that support health and safety, leading to enhanced quality of life and reduced hospitalizations. Our Customer Service Representatives are the primary point of contact between our company and its current and potential clients.
Core Duties
- Accept ownership for effectively solving all customer issues, complaints, and inquiries
- Provide exceptional customer service to ensure high levels of satisfaction
- Assist in the resolution of complex customer concerns
- Maintain accurate records of interactions and resolutions
- Collaborate with cross-functional teams to develop comprehensive solutions for customers
Requirements
- Strong communication skills, both verbal and written
- Ability to handle multiple tasks in a fast-paced environment
- Empathy and compassion towards our clients’ needs
- Previous customer service experience preferred but not required
- Proficient in using technology and software tools for customer interactions
Working at Connect America
At Connect America, we treat all our customers and team members ethically and respectfully. We work as supportive team members, developing customer solutions in a collaborative manner. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. We have been recognized for our commitment to excellence with awards such as Best Places to Work by Philly Happening, Best Service Award from Today’s Caregiver, and Top Ten Home Healthcare Solutions Provider.
Apply Today
If you are a dedicated, compassionate team player looking to make a positive difference in the lives of those we serve, consider joining our award-winning customer service team. Connect America is committed to making a meaningful impact on the global home healthcare market. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Connect America online
Working in United States (nationwide) (nationwide)
The United States (nationwide) of America (USA), also known as the United States (nationwide) (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States (nationwide) also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 2.0% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 199,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
About this role & career path
Traits that fit this role
- Self-Confidence
- Perseverance
- Social Orientation
- Achievement Orientation
- Dependability
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 1-2: Very Little to Some Preparation Needed. Usually requires a high school diploma or GED, though some occupations may not. — via O*NET
Industry news
- Retail Industry Defends Electronic Shelf Labels as Unions and Lawmakers Target Digital Pricing - The Packer
- Policy support poised to reshape nation's retail industry - China Daily
- Tariffs - National Retail Federation | NRF
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Sales & Related occupations earn a national median of $37,814 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Service Representative
- Employer Connect America
- Location United States (nationwide) (nationwide)
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 12, 2026
- Apply by September 11, 2026
- Country United States (nationwide)
- Overview Full job description on this page (333 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Service Representative
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Answer customers' questions about services, prices, availability, or credit terms.
- Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
- Compute and compare costs of services.
- Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
- Contact prospective or existing customers to discuss how services can meet their needs.
- Create forms or agreements to complete sales.
Explore related openings
Occupation family: Customer Service Representative
Research this employer
Pull public facts we already cached for this company (Wikipedia, news, discussions). We never invent Glassdoor-style ratings.
Open interview kit (print-friendly)
Free for candidates — daily or weekly emails when matching roles go live.
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Get free job alerts so new matches reach you first
- Upload your resume to apply faster
- Register now to access our free AI resume builder
Hiring instead? Post a job and reach candidates searching right now.