Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready to walk through how you explain complex information simply, de-escalate a frustrated customer, and check accuracy before promising timelines or prices. Tie examples to O*NET-style work: answering service questions, resolving post-sale issues, and following up after a sale.
Strong fit if you enjoy steady customer contact, accurate answers under time pressure, and supporting people after a sale—not only closing deals. Less fit if you prefer heads-down work with little live customer interaction.
As a Customer Service Representative at Connect America, a typical day centers on helping customers understand services, pricing, availability, and terms. You answer inbound questions, follow up after sales or contracts, and resolve issues with clear, accurate information. You may also compare service costs, discuss how offerings fit customer needs, and keep up with product or market updates so answers stay current.
Build product knowledge, clear written and verbal communication, and calm problem-solving. Free starting points:
The listing marks remote as no (United States location). Confirm work site and schedule with Connect America.
Per O*NET for this occupation: answering questions on services and prices, resolving problems after sales, comparing costs, and ongoing client support.
HubSpot Academy Customer Service Fundamentals is free; Alison customer service courses are free to learn.
Public-domain labor data — prepare examples for 2–3 of these.
CUSTOMER SERVICE REPRESENTATIVE at Connect America in United States - Full Time, No Remote About the Role At Connect America and our family of brands, including Lifeline, we have been helping aging individuals and at-risk populations live safely and independently in their homes for over 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that support health and safety, leading to enhanced quality of life and reduced hospitalizations. Our Customer Service Representatives are the primary point of contact between our company and its current and potential clients. Core Duties Accept ownership for effectively solving all customer issues, complaints, and inquiries Provide exceptional customer service to ensure high levels of satisfaction Assist in the resolution of complex customer concerns Maintain accurate records of interactions and resolutions Collaborate with cross-functional teams to develop comprehensive solutions for customers Requirements Strong communication skills, both verbal and written Ability to handle multiple tasks in a fast-paced environment Empathy and compassion towards our clients’ needs Previous customer service experience preferred but not required Proficient in using technology and software tools for customer interactions Working at Connect America At Connect America, we treat all our customers and team members ethically and respectfully. We work as supportive team members, developing customer solutions in a collaborative manner. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. We have been recognized for our commitment to excellence with awards such as Best Places to Work by Philly Happening, Best Service Award from Today’s Caregiver, and Top Ten Home Healthcare Solutions Provider. Apply Today If you are a dedicated, compassionate team player looking to make a positive difference in the lives of those we serve, consider joining our award-winning customer service team. Connect America is committed to making a meaningful impact on the global home healthcare market. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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