Customer Service Rep(07897) – 12501 Burbank Boulevard

Join Domino's as a Customer Service Representative at our 12501 Burbank Boulevard location in Valley Village, CA, US. This full-time role puts you at the heart of our operation, delivering exceptional service to our customers every day.

The Opportunity

Domino's is one of the world's largest pizza delivery companies, known for our commitment to quality, speed, and customer satisfaction. As a Customer Service Representative, you'll be the voice and face of Domino's, handling phone orders, managing customer inquiries, and ensuring every interaction leaves a lasting positive impression. You'll work in a fast-paced environment where your communication skills and problem-solving abilities directly impact customer loyalty and store success.

Core Duties

• Answer incoming phone calls and take accurate food orders while maintaining knowledge of menu offerings, current promotions, and pricing
• Process customer payments, handle cash and card transactions, and maintain accurate records of all orders
• Address customer concerns, resolve complaints professionally, and escalate complex issues to management when needed
• Coordinate with kitchen and delivery teams to ensure orders are prepared and dispatched on time
• Maintain a clean, organized work environment and follow all company health and safety standards
• Assist with store opening and closing procedures as scheduled

Skills & Qualifications

• Strong verbal communication and active listening skills
• Ability to multitask and remain composed during peak business hours
• Basic math skills and cash handling experience
• Reliable attendance and punctuality
• Customer service experience preferred but willingness to learn is essential
• Friendly, professional demeanor and team-oriented mindset

Working at Domino's

Domino's invests in our team members through competitive wages, flexible scheduling, and opportunities to advance within our company. You'll be part of a collaborative team that values hard work and dedication, with access to employee benefits and the chance to grow your career in the food service industry.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.