Customer Service Expert

About This Opportunity

We are representing a confidential technology client seeking Customer Service Experts for a remote phone support engagement. Our talent team at Get A Job.ai is working with this organization to place professionals who will handle live phone interactions on behalf of end users across the United States. This contract role is ideal for experienced customer service professionals based in LATAM who excel at verbal communication and can work independently.

This is a shift-based contractor engagement with initial availability of up to 20 hours per week over four weeks, with potential for extension based on performance and project needs.

Responsibilities

• Place and receive phone calls on behalf of customers to complete tasks including reservations, appointment scheduling, and vendor confirmations
• Engage with businesses and service providers with clear, professional communication to gather information and fulfill customer requests
• Navigate phone menus, hold queues, and call centers efficiently to reach the appropriate contacts
• Document call outcomes and important details with accuracy while maintaining strict confidentiality
• Handle high volumes of consecutive calls addressing diverse customer needs
• Collaborate with remote team members to ensure consistent service quality
• Uphold professional standards and discretion when handling sensitive customer information

What We're Looking For

• Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone
• Fluent, neutral, and clear spoken English with strong improvisational and live conversation skills for US-based interactions
• Confidence making outbound calls, including cold calls, and navigating automated phone systems
• Reliable high-speed internet connection, quiet work environment, and quality wired or USB headset
• Proven ability to work autonomously, manage multiple consecutive tasks, and deliver high-quality service remotely
• Committed availability for scheduled shifts, including genuine weekend availability
• Located in Mexico, Central America, Colombia, Peru, Ecuador, Argentina, Chile, or Brazil
• Preferred: background in hospitality, restaurant, or travel industries; experience with negotiation or escalation

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to assess your communication skills and experience. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication must flow through our placement process.

This role requires shift-based availability with representatives working four 5-hour shifts per week. Selected candidates should be prepared to begin onboarding quickly, with first shifts typically starting within 24–48 hours of completing the onboarding process.

Pay

Compensation details will be discussed during the screening process. Representatives are paid for scheduled, available hours rather than per call completed.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diverse perspectives and backgrounds.