- Company: Alaska Airlines
- Location: Kahului, Maui
- Salary: $5,000/yr
- Part Time
- Kahului, Maui
- $5,000/yr
- Apply on company site
- $5,000/yr
Alaska Airlines at a glance
alaskaairlines.comSEC filings mentioning "Alaska Airlines": 2,142 · SIC industry: Air Transportation, Scheduled — search EDGAR
Federal funding recipient: largest known award $1.9M from the Department of Defense (started Apr 1, 2022) — via USAspending.gov
To provide heavyweight delivery services for domestic & international shipments.
Alaska Airlines is seeking a Customer Service Agent in Kahului, Maui for a part-time position. Help travelers navigate their journeys and address their concerns with genuine care and professional expertise.
About the Role
Join Alaska Airlines' customer service team in Kahului as a part-time Customer Service Agent. You'll engage directly with guests, solving problems and enabling smooth travel experiences. This role includes a $5,000 sign-on bonus.
What You'll Do
- Handle guest inquiries across phone, email, chat, and other platforms
- Process flight bookings, modifications, and cancellations
- Troubleshoot travel delays, cancellations, and guest concerns with empathy
- Answer questions about fares, schedules, baggage policies, and travel procedures
- Document all interactions accurately in company systems
- Route complex issues to specialized teams while keeping guests updated
- Adapt to seasonal travel demands and maintain service quality
What We're Looking For
- Strong communication skills, both written and verbal
- Ability to handle multiple tasks and conversations simultaneously
- Genuine interest in helping guests solve their travel challenges
- Proficiency using computer systems and navigating different applications
- Part-time availability and flexibility for shift work
- Problem-solving mindset and patience in high-pressure situations
- Prior customer service experience is valuable; we provide training
About Alaska Airlines
Alaska Airlines is a major carrier serving guests throughout North America. We're dedicated to delivering dependable service, competitive pricing, and genuine hospitality across all our routes and communities.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit www.adzuna.com.
Terms used in this posting
- sign-on bonus
- A one-time payment offered to a new hire, usually paid shortly after starting, separate from regular salary.
Explore Alaska Airlines online
Working in Kahului, Maui
Weather right now in Kahului, Maui: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind:
Kahului is an unincorporated community and a census-designated place in Maui County in the U.S. state of Hawaii. It hosts the county's main airport, a deep-draft harbor, light industrial areas, and commercial shopping centers. The population was 28,219 at the 2020 census. Kahului is part of the Kahului-Wailuku-Lahaina Metropolitan Statistical Area which comprises all of Maui County, including nearby Wailuku and the West Maui town of Lahaina.
Hawaii is an island state of the United States, in the Pacific Ocean about 2,000 miles (3,200 km) southwest of the U.S. mainland. One of the two non-contiguous U.S. states, it is the only state not on the North American mainland, the only state that is an archipelago, the only state south of the Tropic of Cancer, one of only two states, along with Florida, with regions that have a tropical climate
Recent seismic activity: 3 earthquakes (M4.5+) within 200km in the last 6 months — largest M6.0 near 13 km S of Honaunau-Napoopoo, Hawaii. via USGS
Typical climate: average high 84°F / low 67°F year-round (summers around 87°F, winters around 64°F) — via NOAA 1991-2020 Normals
- Elevation 13m (43 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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