Community Manager (Senior Level Considered)

Empowerly is hiring a full-time Community Manager in the United States to guide students and families through every stage of their college admissions journey, with senior-level placement available for the right candidate.

About the Role

As a Community Manager at Empowerly, you'll be a trusted first point of contact for the families we serve, making sure each one has a smooth, supportive, and rewarding experience. Working alongside students, parents, counselors, and internal teams, you'll field questions, untangle problems, map out next steps, and help families draw maximum value from our programs. This position suits someone who genuinely loves helping people, performs well in a fast-moving setting, and pairs warm relationship-building with sharp organization. Candidates who bring deeper expertise may be brought on as a Senior Community Manager, owning more nuanced family situations, championing process improvements, and mentoring fellow team members.

Key Responsibilities

• Act as a go-to contact for students and families across their entire Empowerly experience, building trust through proactive outreach.
• Resolve concerns, answer questions, and help families confidently navigate the admissions process.
• Partner with counselors and cross-functional teams to keep students progressing toward their goals.
• Track engagement, surface chances to add support, and deliver standout service in every exchange.
• Handle incoming requests and keep accurate, well-documented records within Empowerly's systems.
• Coordinate communications tied to onboarding, counselor transitions, scheduling, and program updates.
• Address escalations with empathy and sound judgment, and recommend fixes for recurring issues.
• Spot workflow improvements and support projects that strengthen Community Management operations. Senior team members lead larger initiatives across multiple stakeholders.

Qualifications

• Bachelor's degree from an accredited university.
• 4+ years in customer service, customer success, account management, education, operations, or a related area.
• Direct experience supporting customers, students, families, or clients.
• Strong written and verbal communication, with excellent organization and attention to detail.
• Ability to juggle competing priorities and stay composed under pressure.
• Comfort learning multiple tools and working independently in a remote-friendly setup.
• Must be legally authorized to work in the United States without sponsorship, now or in the future, and must reside and work within the United States.
• Preferred: background in college counseling, tutoring, or coaching, plus familiarity with platforms like Zendesk, HubSpot, or Aircall.

About Empowerly

Empowerly is a venture-backed education technology company that personalizes college and career counseling so students can become their most successful selves. Through data-driven technology, internship and research programs, and guidance from former admissions officers, plus the predictive Empowerly Score™, we give families a 360-degree view of their candidacy. Backed by $30 million from investors including Goodwater Capital, Conductive Ventures, and FJ Labs, we're guided by core values of collaboration, data, and empowerment.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.