Client Success Director – Flint Direct

Rr46 is seeking a Client Success Director - Flint Direct for a Full Time position based in Remote, inviting experienced leaders ready to strengthen client partnerships and drive lasting account outcomes.

Role Overview

The Client Success Director - Flint Direct at Rr46 owns the strategy and day-to-day leadership that keeps key accounts healthy, engaged, and expanding. This Full Time Client Success Director - Flint Direct opportunity in Remote focuses on turning every customer interaction into measurable value while aligning internal teams around shared success goals. You will serve as the senior point of contact who balances relationship depth with commercial results for the accounts under your care.

Key Responsibilities

• Define and execute client success plans that protect retention and surface expansion opportunities across assigned portfolios.
• Lead cross-functional collaboration with product, support, and sales colleagues so client needs translate into clear action.
• Monitor health metrics including usage trends, satisfaction scores, and risk signals, then intervene early to resolve issues.
• Facilitate executive business reviews and strategic reviews that reinforce the partnership and highlight progress.
• Coach and guide any success team members supporting your book of business, raising overall service quality.
• Capture voice-of-customer insights and feed them back into roadmap and process improvements.
• Own forecasting of renewals and identify paths to deeper adoption within existing accounts.

Skills & Qualifications

• Proven track record in client success, account management, or customer leadership roles at director level or equivalent.
• Strong ability to build trust with senior stakeholders and communicate complex ideas clearly.
• Comfort analyzing customer data and converting insights into prioritized action plans.
• Experience facilitating strategic conversations that cover both operational delivery and commercial growth.
• Excellent organization and prioritization skills for managing multiple high-value relationships simultaneously.
• Collaborative mindset and the discipline to document processes that scale beyond individual heroics.
• Familiarity with common success tooling and CRM platforms used to track lifecycle stages and health scores.

More About Rr46

Rr46 is hiring for this role and offers a supportive team environment.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.