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Bilingual Spanish Call Center Customer Service Representative

Conduent at a glance

conduent.com
  • Founded 2017

SEC filings mentioning "Conduent": 991 · SIC industry: Services-Business Services, Necsearch EDGAR

Source: Wikipedia

Conduent

Join Conduent in Arkansas as a Bilingual Spanish Call Center Customer Service Representative, delivering exceptional support to our clients across the United States. This full-time position offers the opportunity to make a direct impact while using your language skills and customer service expertise in a fast-paced, professional environment.

About the Role

As a Bilingual Spanish Call Center Customer Service Representative at Conduent, you'll be at the center of our operations—handling inbound and outbound customer interactions with professionalism and care. Your ability to communicate fluently in both Spanish and English will be essential as you serve a diverse customer base, resolve inquiries, and represent Conduent's commitment to exceptional service delivery.

What You'll Do

  • Handle customer service calls in Spanish and English, addressing inquiries and resolving issues efficiently
  • Document interactions and maintain accurate records following established protocols
  • Provide clear, professional communication to customers with varying needs and concerns
  • Meet performance metrics and quality standards while maintaining a positive customer experience
  • Escalate complex issues to supervisors or specialized teams as needed
  • Support Conduent's mission-critical operations and contribute to positive client outcomes

What We're Looking For

  • Fluent bilingual capability in Spanish and English (verbal and written)
  • Proven customer service experience, preferably in a call center environment
  • Strong communication skills with the ability to remain calm and professional under pressure
  • Ability to manage multiple tasks and handle high call volume effectively
  • Detail-oriented with accurate data entry and documentation skills
  • Reliability and commitment to consistent attendance and punctuality

About Conduent

Conduent serves over 500 government agencies and Fortune 100 companies worldwide, delivering mission-critical services that impact millions of people daily. Our associates are the foundation of our success—we foster a culture where individuality is valued and every team member has the opportunity to thrive and make a real difference.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

To apply for this job please visit www.adzuna.com.

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Working in Arkansas, US

Arkansas is a landlocked state in the West South Central region of the Southern United States. It borders Missouri to the north, Tennessee and Mississippi to the east, Louisiana to the south, Texas to the southwest, and Oklahoma to the west. Its name derives from the Osage language, and refers to their relatives, the Quapaw people. The state's diverse geography ranges from the mountainous regions of the Ozark and Ouachita Mountains, which make up the U.S. Interior Highlands, to the densely forested land in the south known as the Arkansas Timberlands, to the eastern lowlands along the Mississip

Arkansas is a landlocked state in the West South Central region of the Southern United States. It borders Missouri to the north, Tennessee and Mississippi to the east, Louisiana to the south, Texas to the southwest, and Oklahoma to the west. Its name derives from the Osage language, and refers to their relatives, the Quapaw people. The state's diverse geography ranges from the mountainous regions

🇺🇸 Relocation safety for US: Exercise Normal Cautionvia Warnely, CC BY 4.0

National unemployment rate in US: 4.2%via World Bank

GDP per capita in US: $90,027via World Bank

Consumer price inflation in US: 2.9% (annual) — via World Bank

    Source: Wikipedia (state)

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