Associate Partner, Solution Center

Join the University of Southern California as an Associate Partner in our Solution Center, a dynamic, high-volume HR support operation serving thousands of employees, retirees, and job candidates across the institution. Based in Los Angeles, you'll be the first point of contact for individuals seeking answers to their human resources questions through multiple communication channels in this full-time role.

The Opportunity

The USC HR Solution Center is an energetic, fast-paced environment where you'll handle inbound inquiries from campus community members every day. This role offers the chance to make a direct impact on employee experience by fielding diverse HR questions and connecting people with the resources they need. You'll develop expertise in university HR policies, benefits, payroll, and employee relations while building strong communication skills in a customer-service-focused setting.

Your Responsibilities

• Serve as the primary point of contact for employees, retirees, and candidates contacting the HR Solution Center
• Address inbound inquiries via phone, email, and other communication channels with professionalism and clarity
• Provide accurate information and guidance on HR policies, benefits, compensation, and employee services
• Research and escalate complex or unresolved questions to appropriate HR departments and specialists
• Maintain accurate records of inquiries and follow up with callers and emailers as needed
• Help create a welcoming, efficient experience for all individuals seeking HR support

What We're Looking For

• Strong written and verbal communication skills with the ability to explain HR concepts clearly
• Professional demeanor and patience when handling routine and complex inquiries
• Organizational skills and the ability to manage multiple requests in a high-volume environment
• Familiarity with HR functions, benefits administration, or employee services—preferred but not required
• Ability to learn university systems, policies, and procedures quickly
• Problem-solving mindset with a commitment to exceptional customer service

About University of Southern California

The University of Southern California is one of the nation's leading private research universities, located in the heart of Los Angeles. USC serves a vibrant community of students, faculty, and staff, supported by dedicated professionals across every function. The HR department is committed to attracting, supporting, and retaining talent that helps the university advance its mission.

Ready to Apply?

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