Ambulatory Services Representative II – Per Diem Mon – Fri 8:30-5pm

Join Boston Medical Center as an Ambulatory Services Representative II in our patient access department. This is a part-time, per diem position located in Boston, Suffolk County, working Monday through Friday, 8:30 AM to 5:00 PM, supporting our commitment to accessible, high-quality patient care.

About the Role

The Ambulatory Services Representative II is the front-line contact for patients seeking care at Boston Medical Center. You'll manage the patient journey from first contact through appointment, ensuring every interaction reflects our dedication to excellent service. This role combines customer service excellence with accuracy in administrative functions, making you essential to our ambulatory care operations.

What You'll Do

• Provide courteous, efficient customer service to patients, families, and healthcare team members
• Register new and established patients, maintaining accurate demographic and clinical information
• Verify insurance coverage and eligibility, explaining patient financial responsibilities clearly
• Schedule appointments across multiple departments, optimizing provider availability and patient convenience
• Process charge entries and billing-related administrative tasks to support revenue cycle operations
• Assist with managed care coordination and prior authorization support as needed
• Perform general administrative duties including data entry, file management, and departmental support
• Respond professionally to patient inquiries and troubleshoot appointment or access issues

What We're Looking For

• Previous experience in patient services, healthcare registration, customer service, or related administrative roles
• Strong communication skills, with ability to explain complex information clearly to diverse patients
• Proficiency with computers and ability to learn healthcare software systems quickly
• Attention to detail and accuracy in data entry and record management
• Ability to remain calm and professional in a fast-paced, high-volume environment
• Familiarity with insurance verification, appointment scheduling, or billing preferred but not required
• Commitment to patient-centered care and creating welcoming experiences

About Boston Medical Center

Boston Medical Center serves the Greater Boston community as a leading academic medical center committed to providing exceptional care to all patients, regardless of background or ability to pay. Our ambulatory services network ensures patients receive timely access to primary and specialty care.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.