Senior Claimant Support Specialist | Historic Claims Wellington and Auckland

Senior Claimant Support Specialist | Historic Claims Wellington and Auckland — New Zealand Government, Wairarapa, New Zealand

The Opportunity

A permanent full-time position is available as a Senior Claimant Support Specialist within the Duty team at the New Zealand Government. This role focuses on supporting claimants through the Historic Claims process in Wellington and Auckland.

Key Responsibilities

• Provide primary point of contact for claimants during their wait for claims to be processed
• Assist with the management and support of historic claims
• Ensure efficient and effective communication between claimants and relevant teams
• Contribute to a supportive team environment, ensuring all interactions are professional and empathetic

Requirements

• Experience in customer service or similar roles within the public sector
• A strong understanding of the historic claims process
• Excellent communication skills, both written and verbal
• Ability to handle sensitive information with discretion and confidentiality
• Proven ability to work independently and as part of a team
• Demonstrated problem-solving skills

About New Zealand Government

The New Zealand Government is committed to providing high-quality support services for claimants seeking historic claims. The Duty team plays a crucial role in ensuring that the process is as smooth and supportive as possible.

Ready to Apply?

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