- Company: Kopp Travels
- Location: Wellington, New Zealand
- Salary: Pay not listed
Kopp Travels at a glance
Kopp Travels - Wellington, New Zealand
About This Position
The role of a Travel Customer Representative at Kopp Travels is pivotal in ensuring our clients have an exceptional travel experience. As part of this team, you will be the first point of contact for customers from booking to departure and return. Your responsibilities include handling inquiries, resolving issues, providing real-time updates on bookings, and maintaining high standards of customer service.
Responsibilities
- Handle customer inquiries through various channels including phone, email, and in-person interactions
- Assist with booking management, ensuring accurate and timely information is provided to clients
- Resolve customer issues promptly and effectively, maintaining a positive experience for all travelers
- Provide updates on travel itineraries and any changes that may affect the trip
- Represent Kopp Travels’ commitment to excellence in every interaction with customers
Skills & Qualifications
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and a customer-centric approach
- Proficiency in using travel booking systems and CRM software
- Ability to multitask and manage multiple inquiries simultaneously
- Experience in the travel industry is advantageous but not mandatory
Why Join Kopp Travels
At Kopp Travels, we value our team members and offer a supportive work environment where personal growth and professional development are encouraged. Our commitment to customer satisfaction extends beyond just providing services; it includes creating memorable experiences for our clients.
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Explore Kopp Travels online
Working in Wellington, New Zealand
Weather right now in Wellington, New Zealand: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Wellington is New Zealand’s capital, on the southwestern tip of the North Island between Cook Strait and the Remutaka Range. It is the country’s third-largest city and the hub of the Wellington Region, and the world’s southernmost capital of a sovereign state. More background: Wikipedia – Wellington.
Wellington is the capital city of New Zealand. It is located at the southwestern tip of the North Island, between Cook Strait and the Remutaka Range. Wellington is the third-largest city in New Zealand, and is the administrative centre of the Wellington Region. It is the world's southernmost capital of a sovereign state. Wellington features a temperate maritime climate, and is the world's windiest
🇳🇿 Relocation safety for New Zealand: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in New Zealand: 5.1% — via World Bank
GDP per capita in New Zealand: $49,591 — via World Bank
Consumer price inflation in New Zealand: 2.8% (annual) — via World Bank
Real GDP growth in New Zealand: 0.5% (annual) — via World Bank
Average hours worked per year in New Zealand: 1,723 — via OECD
Recent seismic activity: 5 earthquakes (M4.5+) within 200km in the last 6 months — largest M4.5 near 54 km E of Hanmer Springs, New Zealand. via USGS
- Elevation 14m (46 ft)
Source: Wikipedia (state)
About this role & career path
Traits that fit this role
- Attention to Detail
- Dependability
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
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Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Computer & Mathematical occupations earn a national median of $98,769 — via US Census ACS / Data USA
Build the skills for this role
Useful strengths for this role include clear verbal communication, calm problem-solving under time pressure, accurate data entry, and familiarity with booking or CRM tools. No certification resources were supplied for this listing.
Be ready to describe how you handle a frustrated customer, prioritise several requests at once, and confirm booking details without errors. Prepare brief examples of service recovery and of explaining travel options in plain language.
A strong fit enjoys helping people plan or fix travel, stays organised with details, and works well face-to-face or by phone in a Wellington office setting. Thin public data on Kopp Travels means company culture and pay should be confirmed directly in the process.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Travel customer representative
- Employer Kopp Travels
- Location Wellington, New Zealand
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 14, 2026
- Apply by September 13, 2026
- Country New Zealand
- Overview Full job description on this page (245 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Travel customer representative
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Explore related openings
2 other opening(s) at Kopp Travels on Get A Job.AI
Occupation family: Travel customer representative
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