- Company: DBS Bank
- Location: Kozhikode, Kerala
- Salary: Pay not listed
DBS Bank at a glance
dbs.com.sg- Founded 1968
- Employees 24174
SEC filings mentioning "DBS Bank": 1,902 — search EDGAR
59 employees covered under a retirement plan (2024 filing) — via DOL Form 5500 / EFAST2
Registered as a global legal entity (LEI ATUEL7OJR5057F2PV266, SG) — via GLEIF
DBS Bank is a Singapore-headquartered multinational bank (founded 1968; formerly the Development Bank of Singapore). It is one of Singapore’s major local banks and operates consumer and wholesale banking across Asia. Recent coverage highlights innovation culture and capital-markets activity (e.g. a large synthetic securitisation).
10,923 Wikipedia views in July 2026 — a rough gauge of public visibility.
Senior Officer, Branch Operations and Service Head, Consumer Banking Group
DBS Bank
Kozhikode, Kerala
Full Time - On-site
About This Position
The Senior Officer, Branch Operations and Services Head role at DBS Bank in Kozhikode, Kerala, is a pivotal position within the Consumer Banking Group. The incumbent will be responsible for overseeing branch operations, ensuring smooth day-to-day functioning, and driving service excellence to meet customer expectations.
Responsibilities
- Oversee and manage all aspects of branch operations including staff management, process optimization, and compliance adherence.
- Ensure high standards of customer service and satisfaction through effective team leadership and training programs.
- Develop and implement strategies to enhance operational efficiency and reduce costs while maintaining quality services.
- Collaborate with other departments to ensure seamless integration of operations across the bank's network.
What You Bring
- A minimum of 10 years of experience in branch management or a related field, with at least 5 years in a leadership role.
- Demonstrated ability to lead and motivate teams, along with excellent communication skills.
- Strong understanding of banking regulations and operational procedures.
- Proven track record in process improvement and cost reduction initiatives.
Working at DBS Bank
At DBS Bank, we offer a dynamic work environment that encourages innovation and growth. Our commitment to employee development is reflected in our comprehensive training programs and career advancement opportunities. We value diversity and inclusion, fostering an inclusive workplace culture.
Next Steps
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore DBS Bank online
What people say about DBS Bank
- European Commission issues call for evidence on open source
- SQLite (with WAL) doesn't do `fsync` on each commit under default settings
- Google restricts Android sideloading
Recent news
- Leaders at All Levels: How DBS Bank Makes Everyone an Innovator - MIT Sloan Management Review
- GULF Closes Oversubscribed $600MM Offshore Syndicated Term Loan - ABF Journal
- DBS completes $1 billion synthetic securitisation in first for a Singapore bank - Reuters
- DBS Bank Raises PT on NVIDIA (NVDA) Stock - Yahoo Finance
- Market Chatter: DBS Bank to Sell Three-Year USD Benchmark Covered Bond - Moomoo
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Kozhikode, Kerala
Weather right now in Kozhikode, Kerala: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Kozhikode (Calicut) sits on Kerala’s Malabar Coast and is known as the City of Spices. Kerala is a southern Indian coastal state between the Western Ghats and the sea; the role is on-site in this market, not remote.
Kerala is a state on the Malabar Coast of southern India. It was formed on 1 November 1956 under the States Reorganisation Act, which unified the country's Malayalam-speaking regions into a single state. Covering 38,863 km2 (15,005 sq mi), Kerala is primarily a strip of coastal plains sandwiched by the Western Ghats and the Laccadive Sea, bound by Karnataka to the northeast, Tamil Nadu to the east
🇮🇳 Relocation safety for India: High Risk — via Warnely, CC BY 4.0
National unemployment rate in India: 4.2% — via World Bank
GDP per capita in India: $2,702 — via World Bank
Consumer price inflation in India: 2.4% (annual) — via World Bank
Real GDP growth in India: 7.6% (annual) — via World Bank
- Elevation 13m (43 ft)
Source: Wikipedia (state)
About this role & career path
The path is consumer-branch operations leadership: strong teller/service and ops control experience, then supervisory ownership of service standards, audits, and team coaching. Related moves include cluster ops lead, service excellence, or broader consumer-banking operations roles within a multi-country bank like DBS.
Industry news
- Lutheran Social Services Number of Employees 2026 | Employee Count & Headcount Data - Revelio Labs
- Marquis Who's Who Honors Martha Booysen for Excellence in Social Services and Education - 24-7 Press Release Newswire
- Looking for a job in Oregon? The pickings are slim — except in health care and social services - Oregon Public Broadcasting - OPB
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Community & Social Service occupations earn a national median of $50,878 — via US Census ACS / Data USA
Build the skills for this role
Prioritize branch ops control, KYC/AML hygiene, cash and document processes, complaint handling, team coaching, and consumer-product basics. No cert list or costs were supplied for this family; use bank-mandated compliance and product training rather than inventing external credentials.
- Walk through a branch ops incident you owned end-to-end (root cause, controls, customer fix).
- Explain how you balance service speed with audit and risk rules.
- Describe coaching a service team on SLAs and escalations.
- Show familiarity with consumer-branch metrics DBS-style banks track (NPS/complaints, ops errors, TAT).
Best fit if you have hands-on consumer-branch operations leadership, comfort with compliance-heavy service environments, and interest in leading day-to-day service and ops in Kozhikode for a large Asian bank brand.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Senior Officer, Branch Operations and service Head, Consumer Banking Group
- Employer DBS Bank
- Location Kozhikode, Kerala
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 14, 2026
- Apply by September 13, 2026
- Country India
- Overview Full job description on this page (249 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — European Commission issues call for evidence on open source
- Hacker News — SQLite (with WAL) doesn't do `fsync` on each commit under default settings
- Hacker News — SQLite (with WAL) doesn't do `fsync` on each commit under default settings
- Hacker News — Google restricts Android sideloading
Cached public sources (Hacker News, Dev.to, GitHub, etc.).
Employer website
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Occupation family: Officer, Branch Operations and Service Head, Consumer Banking Group
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